Technical Support Representative I (Biomedical Devices)

Location: On-site in Chelmsford, Massachusetts; applicants must live within a reasonable commuting distance. No relocation is offered.

Hourly pay: $29.00–$30.00.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide tier I technical and clinical support for ZOLL products to customers and the sales team by telephone, email, and fax.
• Follow up on inquiries and ensure satisfactory customer resolution.
• Document customer-reported complaints accurately in the claim tracking system.
• Research product and system information and stay current on changes and updates.
• Create and verify internal process documentation and technical tips for issue escalation and resolution.
• Provide occasional receiving, shipping, and evening or weekend emergency phone support.

Requirements

• At least two years of customer-facing technical support experience or equivalent technical industry experience.
• A two-year degree or certificate in electronics or biomedical technology is preferred; equivalent experience is required.
• Practical experience with Microsoft Office products.
• Strong customer follow-up, communication, listening, interpersonal, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Applicants must be able to work on-site in Chelmsford, Massachusetts, and must not require current or future immigration sponsorship.

Nice to have

• Education or certification in electronics or biomedical technology.

Culture & Benefits

• Work supporting products used by emergency medical services, hospitals, public safety, and military customers.
• Occasional travel to customer sites, up to 10%.
• Benefits are available through ZOLL's comprehensive benefits plans.
• Work contributes to improving outcomes for patients with critical cardiopulmonary and respiratory conditions.