Senior Customer Success Manager (High-Touch) (German-speaking Market)

Location: Remote across the listed European countries: Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Kosovo, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain and the United Kingdom. Germany is ideal, and willingness to travel to customers is required.

Company

hirify.global is an open workflow orchestration platform combining the flexibility of code with the speed of no-code for automation and AI workflows.

What you will do

• Own a small portfolio of strategic enterprise customers in the German-speaking market across onboarding, adoption, renewal and expansion.
• Build account strategies, stakeholder relationships and organizational footprints across IT, engineering, business and executive teams.
• Lead customer kickoffs, success planning, onboarding, enablement, health checks, executive syncs and QBRs.
• Drive retention and expansion targets, including renewals, upselling and cross-selling, in partnership with Account Executives.
• Quantify customer value and create ROI narratives tied to adoption, outcomes and business impact.
• Partner with Support, Solutions Engineering, Product and Engineering to resolve blockers and provide structured customer feedback.

Requirements

• Native German and fluent business English.
• Based in Europe, with Germany preferred, and willing to travel to customers.
• Senior experience managing a small portfolio of strategic enterprise SaaS customers and running kickoffs, onboarding and QBRs.
• Experience owning retention or expansion targets and delivering renewals and growth.
• Technical fluency with APIs, integrations, authentication basics and technical customer environments.
• Experience with large German-speaking enterprises, account strategy, executive stakeholder management and ROI-oriented business cases.

Nice to have

• Experience with automation, AI tools, iPaaS or workflow platforms.
• Familiarity with hirify.global or similar integration platforms.
• Startup or scale-up experience, multi-region enterprise accounts, or technical/STEM education.

Culture & Benefits

• Remote-first work across Europe with regular off-sites and hackathons.
• Europe-specific benefits include 30 vacation days plus local public holidays, with health and pension benefits aligned to local norms.
• Annual €1,000 learning budget for courses, books, events or coaching.
• Equity participation and a $100 monthly allowance for supporting open-source projects.
• Transparent, ownership-oriented environment focused on open source, collaboration and work-life balance.

Hiring process

• Applicants are encouraged to try hirify.global and share a screenshot of their first workflow.