Manager, Customer Success (IoT)

Location: Berlin, Germany; hybrid role with regular collaboration in the office and occasional travel to customer sites, regional offices, or company meetings

Company

hirify.global develops IoT and connected transportation solutions, including vehicle connectivity, fleet analytics, and an open platform for commercial customers.

What you will do

• Lead, coach, and develop the Customer Success team serving Germany through feedback, one-to-ones, and call reviews.
• Oversee customer onboarding, engagement, renewals, expansion, and customer health monitoring.
• Manage retention, renewal forecasts, net revenue retention, customer satisfaction, service quality, and portfolio performance.
• Act as the escalation point for complex, high-risk, and commercially sensitive customer situations.
• Lead post-acquisition customer migration, re-onboarding, and training on the hirify.global platform.
• Improve processes, maintain accurate CRM and customer health records, and coordinate with Sales, Product, Support, Operations, and global Customer Success teams.

Requirements

• Bachelor’s degree in Business, Commercial Management, or a related field, or equivalent education and experience.
• At least four years of B2B customer service, account management, or Customer Success experience.
• Experience leading and developing a customer-facing team.
• Fluency in written and spoken German and English is required for customer-facing work in Germany.
• Knowledge of retention, renewal forecasting, expansion, churn risk, customer escalations, and senior-stakeholder communication.
• Experience with CRM platforms; Salesforce or Salesloft experience is advantageous.

Nice to have

• Experience with post-acquisition integration or customer platform migration.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Cloud-based applications, collaboration tools, and asynchronous work when working from home.
• Support for work-life balance through team events and gatherings.
• Reliable internet connection required for home working.
• Inclusive workplace with accommodations available during recruitment and employment.