Customer Success Manager DACH (f/m/d)

Location: Remote-first from designated countries including Austria, Croatia, France, Germany, Hungary, Italy, Portugal, Spain, and the United Kingdom.

Company

hirify.global is a service company providing B2B integration, electronic data interchange, Web EDI, and e-invoicing solutions as part of Vertex, Inc.

What you will do

• Manage a portfolio of existing customers and help them achieve maximum value from hirify.global solutions.
• Develop accounts strategically, build long-term relationships, and identify up-selling and cross-selling opportunities.
• Partner with Account Managers to hand over and transition qualified opportunities.
• Collect customer feedback and communicate it internally to improve products and services.
• Manage complex customer escalations and align internal stakeholders on effective solutions.
• Execute sales campaigns in cooperation with Marketing.

Requirements

• Experience in B2B SaaS sales.
• Native or C2-level German and fluent English.
• Experience managing a portfolio of existing customers.
• Experience with cross-selling and up-selling.

Nice to have

• Experience selling EDI, e-invoicing, or ERP solutions.

Culture & Benefits

• Remote-first culture with flexible working hours.
• Annual personal development budget for conferences, courses, or career coaching.
• Home office allowance and country-specific benefits.
• Regular team events and trips.
• Workations of up to 90 days per year within the EU.
• Wellbeing support, including mental health resources and employee assistance programs.

Hiring process

• Standard background checks are conducted as part of the hiring process.