Partner Success Lead (AI)

Location: Munich, Germany; hybrid with staff expected to work from one of the offices at least 25% of the time

Annual salary: €160,000–€220,000 EUR

Company

Anthropic develops reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own a book of approximately 10–30 concurrent partner-led customer engagements from partner matching through completed outcomes.
• Run weekly delivery reviews and at-risk account reviews, diagnosing blockers and driving issues through resolution.
• Track delivery quality, customer Claude usage, adoption, consumption, completion time, stall rates, and partner health.
• Build senior relationships with consulting and systems integration partner leadership and coordinate with sales, customer success, delivery, and product teams.
• Develop partner Claude practices through certified practitioners, repeatable industry offerings, customer references, and quarterly practice reviews.
• Convert proven delivery approaches into reusable playbooks, review packs, escalation briefs, and operating methodologies.

Requirements

• Experience owning a high-volume book of concurrent customer engagements, projects, or accounts through completed outcomes.
• Track record tied to delivery, adoption, retention, consumption, or expansion rather than contract signature alone.
• Strong judgment in delivery quality, escalation, risk diagnosis, and cross-functional unblocking.
• Ability to present to partner executives, delivery practitioners, customers, and internal leadership.
• Deep understanding of customer success in a usage-based business and enough technical fluency to review real Claude engagements.
• Active daily use of Claude or another large language model for reviews, account planning, and analysis; a Bachelor’s degree or equivalent experience is required.

Nice to have

• 5–8 years working with consulting and systems integration partners or delivery-facing customer success in software, cloud, or partner-led businesses.
• Experience with global or regional systems integrators, at-risk account reviews, surge teams, and quarterly business reviews.
• Experience in financial services, healthcare, public sector, retail, or manufacturing.
• Experience managing co-investment or market development funding against measurable outcomes.
• Experience building an operating model while running a new team or book of business.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy AI systems.
• Flexible working hours and a hybrid office policy.
• Generous vacation and parental leave.
• Competitive compensation, benefits, and optional equity donation matching.
• Visa sponsorship is available, with immigration lawyer support, although sponsorship depends on the role and candidate.