Customer Success Intern

Location: Hamburg, Germany; hybrid setup with flexible hours and the possibility to work from a Hamburg coworking space

Company

hirify.global is building an integrated operating infrastructure for private markets that combines AI-powered automation, secure data infrastructure, and fund services across the fund lifecycle.

What you will do

• Support the Customer Success team and contribute to the customer experience of platform users.
• Review and check customer data in collaboration with the operations team.
• Support account managers and own investor communications for selected accounts.
• Identify and take ownership of projects that improve Customer Success and company processes.
• Work cross-functionally to take projects from idea through implementation.
• Help ensure that facilitated deals are executed with a high level of quality.

Requirements

• Student or recent graduate in business, finance, communications, or a related field.
• Previous experience in a fast-paced, customer-related environment such as a startup, venture capital, consulting, or investment banking.
• Customer-centric mindset, ability to respond quickly, and comfort working under pressure.
• Excellent attention to detail, strong self-organization, and project management skills.
• Basic understanding of financial concepts and a strong interest in venture and private asset investing.
• Good English required; German is beneficial.

Nice to have

• German language skills.
• Experience in a startup, venture capital, consulting, investment banking, or customer-facing role.

Culture & Benefits

• Ownership, creativity, trust, and responsibility in a mission-driven FinTech startup.
• Mentoring from experienced operators and founders.
• Benefits related to mobility, food, and learning.
• Access to a network of people working in private markets and investment.
• Diverse, collaborative environment with flexible hours and a remote office setup.