Technical Program Manager, Customer Success Technical Program Manager, Customer Success (IoT)

Location: Boston, MA, USA; local office attendance required at least three days a week

Salary: $155,000–$195,000 annually, plus an annual discretionary bonus and long-term incentive plan

Company

hirify.global develops connected-hardware technology and nRF Cloud, a SaaS platform for device observability, fleet analytics, OTA updates, and location services.

What you will do

• Lead structured, time-boxed customer onboarding engagements from kickoff through first value and production rollout.
• Define scope, success criteria, milestones, timelines, and project plans during the first week.
• Align customer champions, integration engineers, technical teams, and executive stakeholders to support adoption.
• Identify, manage, and escalate risks and blockers such as delayed access, unclear ownership, infrastructure gaps, and competing priorities.
• Lead hands-on workshops covering integration, troubleshooting, dashboards, and operational runbooks.
• Improve the onboarding program by identifying recurring causes of delays and addressing them.

Requirements

• 5+ years of experience in technical program management, implementation, professional services, or a similar customer-facing technical role, with 7+ years of overall professional experience.
• Strong project management fundamentals, including sprint execution, precise milestone tracking, and risk management.
• Technical aptitude and genuine curiosity about hardware and IoT.
• Fluency in firmware and embedded systems, with the ability to work credibly with engineers.
• Strong communication skills across technical and business audiences, from firmware engineers to executives.
• Willingness to work from the Boston office at least three days per week.

Culture & Benefits

• Professional and informal working environment with continuous development of skills and expertise.
• Varied tasks and projects alongside experienced specialists and experts.
• Flexible working hours.
• Medical insurance and family-friendly policies, insurance, and benefits.
• Annual discretionary bonus and long-term incentive plan.