Public Benefit Specialist

Location: On-site at Mercy - St Vincent Medical Center in Toledo, Ohio; limited to individuals residing and authorized to work in the United States.

Salary: $18.65–$20.50 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals, health systems, and affiliated physician groups across the United States.

What you will do

• Review uninsured and under-insured patients for Medicaid and financial assistance eligibility.
• Initiate and coordinate applications, ensuring accurate and complete submissions.
• Communicate with patients to obtain required supporting documents.
• Follow applications through determination, update insurance information, and support timely billing or adjustment posting.
• Document actions and communications in patient accounting systems.
• Collaborate with county, state, and federal Medicaid caseworkers and revenue cycle departments.

Requirements

• 1–2 years of healthcare industry experience involving patient interactions about hospital financial matters.
• High school diploma or GED; post-secondary education and experience may be considered in lieu of a degree.
• Knowledge of revenue cycle processes, including admissions, billing, payments, and denials.
• Knowledge of patient insurance processes, authorizations, benefits verification, health insurance requirements, and medical terminology or procedure codes.
• CRCR certification required within nine months of hire.
• Must reside in and be authorized to work in the United States.

Nice to have

• Patient Access experience with managed care and insurance.
• Call center experience.
• Openness to innovation, including using AI to improve processes and patient and client experiences.

Culture & Benefits

• Comprehensive benefits supporting healthcare, time off, retirement, and well-being.
• Paid professional certifications and tuition reimbursement.
• Career advancement opportunities.
• Bonus and quarterly and annual incentive programs.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and purpose.