Customer Success Manager, L3 (AI SaaS)

Location: Fully remote from Germany; candidates must be located and authorized to work in Germany. Travel to customer sites approximately 30–50%.

Salary: €65,000–€75,000 annual base salary, plus variable compensation of up to 10% of the annual base for full-time employees based in Germany.

Company

hirify.global provides a no-code SaaS platform that combines AI, chemically aware data management, and AI tools to accelerate the development of sustainable materials and chemicals.

What you will do

• Manage the customer-facing journey from contract kickoff through renewal and upsell.
• Plan, document, and track customer value, platform engagement, satisfaction, and adoption.
• Coordinate customer communications, project milestones, internal resources, and delivery risks.
• Build trust-based relationships with customer stakeholders from junior employees to executives.
• Prepare and present business analyses that demonstrate platform value.
• Partner with product management and internal technical teams to communicate the roadmap, gather feedback, and support feature collaboration.

Requirements

• 5+ years of experience in customer success for enterprise SaaS or closely related work.
• Undergraduate degree or equivalent experience in a scientific or technical field such as statistics or computer science.
• Professional fluency in German and English, with the ability to communicate with executives, technical leaders, and scientists.
• Experience building customer relationships, managing complex technical projects and teams, and advancing strategic goals.
• Ability to develop strategic engagement roadmaps, establish best practices, and conduct business analyses that support customer value.
• Deep understanding of AI-based SaaS/PaaS business models; authorization to work in Germany required.

Nice to have

• Background in industrials, including agriculture and chemicals, materials, energy, advanced industrials, or OEMs.
• Experience working in a fast-paced, dynamic, rapidly growing company.

Culture & Benefits

• Fully remote work within Germany with a distributed team across North America and Europe.
• Mission focused on sustainable products and innovation at the intersection of AI and physical sciences.
• People-first culture emphasizing growth, data-driven decisions, ownership, inclusion, customer value, and sustainability.
• Transparent annual compensation range with variable compensation of up to 10% of base salary.

Hiring process

• Process may include live video interviews, technical or skills-based assessments, and reasonable verification steps.
• AI-enabled tools may assist with scheduling, note organization, fraud detection, and assessment administration, with human reviewers making hiring decisions.
• Interviews may be recorded with candidate consent where legally permitted.