Customer Success Manager, L3 (AI SaaS)

Location: Remote (Germany); candidates must be located and authorized to work in Germany. Travel to customer sites is approximately 30–50%.

Salary: €65,000–€75,000 annual base salary for full-time employees based in Germany, with variable compensation of up to 10%.

Company

hirify.global provides a no-code SaaS platform using AI, chemically aware data management, and AI tools to accelerate sustainable materials and chemicals development.

What you will do

• Manage the customer-facing experience from contract kickoff through renewal or upsell.
• Plan, document, and track customer value, platform adoption, satisfaction, and engagement.
• Coordinate internal teams, materials informatics engineers, sales representatives, product management, and customers to deliver project milestones.
• Identify customer adoption, satisfaction, renewal, and growth risks and execute mitigation plans.
• Build trust-based relationships from junior stakeholders through executives, present business analyses, and communicate product capabilities and roadmap updates.
• Gather customer feedback and support feature collaboration and best-practice development.

Requirements

• 5+ years of customer success enterprise SaaS experience or other highly related experience.
• Undergraduate degree or equivalent experience in a scientific or technical field such as statistics or computer science.
• Outstanding communication and presentation skills, including experience presenting to senior executives and transitioning between executive, technical leadership, and scientist audiences in German and English.
• Experience building trust-based client or customer relationships to advance strategic goals.
• Experience managing complex, technical projects and teams to outstanding results.
• Ability to develop and drive a high-level strategic engagement roadmap.
• Ability to generalize lessons from individual situations, establish best practices, and structure and execute business analyses supporting customer value.
• Deep understanding of AI-based SaaS or PaaS business models.
• Located in and authorized to work in Germany; able to travel to customer sites approximately 30–50%.

Nice to have

• Background in industrials, including agriculture and chemicals, materials, energy, or advanced industrials/OEMs.
• Previous success in a fast-paced, dynamic, rapidly growing company.

Culture & Benefits

• Fully remote work for candidates based in Germany, with a team distributed across North America and Europe.
• Work focused on sustainable products, customer value, data-informed decisions, ownership, growth, and inclusion.
• Full-time employment compensation includes a €65,000–€75,000 annual base salary and variable compensation of up to 10%.
• Interview accommodations are available for candidates with disabilities.

Hiring process

• The process may include live video interviews, technical or skills-based assessments, and reasonable verification steps.
• AI-enabled tools may support scheduling, note organization, fraud detection, and assessment administration; human reviewers make employment decisions.
• Interviews may be recorded with advance notice and consent where legally permitted.