Customer Success Manager – German Speaking (DACH) (SaaS)

Location: London, UK; hybrid working from the Covent Garden office

Company

hirify.global is a global HR platform helping mid-sized businesses manage and engage with their workforce.

What you will do

• Own and strategically manage approximately 50 Mid-Market DACH customers representing £4–5m in ARR.
• Build account-specific relationship frameworks, including status calls, quarterly business reviews, account documentation, and success planning.
• Drive product adoption, customer engagement, measurable value realisation, and product enablement across hirify.global’s product catalogue.
• Build trusted relationships with users, administrators, senior leaders, and C-suite stakeholders while understanding their HR and business objectives.
• Protect existing revenue, assess customer health, mitigate churn risk, and identify expansion opportunities.
• Coordinate Account Managers, Renewal Managers, Product, Development, Marketing, Sales, and other internal specialists around customer needs.

Requirements

• Proven SaaS Account Management or Customer Success experience, ideally owning a Mid-Market B2B SaaS portfolio with meaningful recurring revenue responsibility.
• Experience managing adoption, value realisation, retention, risk, and growth across a customer portfolio.
• Experience in a B2B client-facing role and strong commercial awareness related to retention, renewal, or expansion targets.
• Fluent German and English, with confidence leading customer, QBR, and senior stakeholder conversations in both languages.
• Experience building trusted relationships with multiple stakeholders, including senior and C-suite contacts.
• Ability to prioritise effectively across a sizeable portfolio and balance high-touch relationships with scalable engagement.
• Passion for learning product functionality, confidence working with technology, and experience with Salesforce and web-based technologies.
• Practical experience using AI tools to improve productivity, streamline workflows, uncover insights, and scale impact.
• Strong project management skills and the ability to coordinate multiple internal and external stakeholders.
• Strong work ethic, integrity, desire to succeed, and willingness to work in a fast-paced scale-up environment.

Nice to have

• Experience with SFDC, Asana, and/or ChurnZero.
• HR or HR-tech background.

Culture & Benefits

• Flexible hybrid working model from the Covent Garden office.
• Company options plan, pension scheme, wellness and benefit cash allowance, and work-from-home allowance.
• 25 days of annual leave plus an additional birthday day.
• Company-wide long weekends four times a year and two Social Impact volunteering days.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.
• Company and team social events, employee referral programme, and an inclusive workplace focused on belonging.