Senior Customer Success Manager

Location: Remote, United Kingdom; travel up to 25%.

Company

hirify.global provides an AI-powered developer platform used by developers and enterprises to build, scale, and deliver secure software.

What you will do

• Guide enterprise customers through digital and business transformation journeys, driving adoption, value realization, and long-term success.
• Understand customer priorities, business processes, outcomes, stakeholders, competition, personas, and industry trends.
• Develop and execute customer success plans, roadmaps, success journeys, governance processes, and reporting aligned with business objectives.
• Use adoption data, KPIs, customer health metrics, pipeline information, and Gainsight to optimize outcomes and resolve blockers.
• Collaborate with Sales, Engineering, Partners, Customer Success Architects, and other cross-functional teams to align account strategy and execution.
• Build executive sponsorship and customer advocacy, capture success stories, share feedback, mentor peers, and improve customer success practices.

Requirements

• 7+ years of experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management; or a Bachelor’s Degree in Business, Engineering, Technology, or a related field and 5+ years of experience; or a Master’s Degree in these fields and 3+ years of experience; or equivalent experience.
• Experience managing executive stakeholders and a strong executive presence, with the ability to engage C-level and senior business decision-makers.
• Ability to influence cross-functional global teams and partners toward shared outcomes.
• Ability to travel up to 25%.

Nice to have

• 9+ years of experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management.
• 7+ years of experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains.
• Deep experience with CRM and CSM tools such as Salesforce, Gainsight, or similar.
• Track record of mentoring peers and shaping customer success best practices.
• Professional proficiency in spoken Spanish for engaging with customer and executive stakeholders.
• Strong AI fluency, including practical experience with AI-powered tools and the ability to explain how AI can transform software development and enterprise ways of working.

Culture & Benefits

• Remote-first work environment.
• Customer-obsessed, growth-minded, and outcome-oriented culture.
• Focus on learning, development, mentorship, and continuous improvement.
• Competitive pay and benefits.
• Diverse and inclusive workplace.