Customer Success Manager - US (SaaS)

Location: United States; Remote

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data and engagement platform for marketing and customer engagement teams.

What you will do

• Act as the primary client-facing representative and connect customer needs with platform capabilities.
• Guide customers in selecting relevant features and products, and drive effective technology adoption.
• Build trusted adviser relationships, maintain account plans, and identify opportunities to increase customer value.
• Develop strategies to help customers achieve objectives and prioritize resolution of escalated issues.
• Collaborate with engineers, developers, product specialists, and designers to provide technical support and influence the product roadmap.
• Share market trends, unmet needs, and product ideas with internal teams.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• Experience related to digital marketing in a customer-oriented position.
• Ability to collaborate with customers and build strong relationships, including at the executive level.
• Strong verbal and written communication, phone, and listening skills.
• Self-motivation, technical aptitude, and a care-oriented approach to customer relationships.
• Strong project and time management skills, plus an understanding of basic web concepts and digital marketing.

Nice to have

• A keen eye for detail.

Culture & Benefits

• Remote work within the United States and a diverse environment with colleagues from more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteering opportunities, social impact projects, global retreats, and team-building events.