Customer Success Manager - US

Location: Remote, United States

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across channels including WhatsApp, SMS, email, web, app, and site search.

What you will do

• Act as the primary client-facing partner, connecting customer needs with hirify.global One technology, features, and products.
• Drive customer adoption and ensure clients maximize the value of the platform and services.
• Collaborate with engineers, developers, and product specialists to provide technical support when needed.
• Develop and maintain account plans, identify opportunities to increase customer value, and build trusted adviser relationships.
• Plan strategies to achieve customer objectives, prioritize and resolve escalated issues, and maintain customer satisfaction.
• Share market trends, unmet needs, and product ideas to help shape the product roadmap.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• Some digital marketing experience in a customer-oriented position.
• Ability to collaborate with customers and build strong relationships, especially at the executive level.
• Strong verbal and written communication, positive phone skills, and excellent listening skills.
• Self-motivated, technology-savvy approach with an interest in developing solutions and ideas that improve customer relationships.
• Strong project and time management skills.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Ability and flexibility to work in a fast-paced startup environment.
• Solid understanding of basic web concepts and digital marketing.

Nice to have

• Strong attention to detail.

Culture & Benefits

• Global, diverse team representing more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.
• Equal opportunity and a zero-discrimination workplace.