Customer Success Manager (Warsaw, Poland)

Location: Warsaw, Poland; hybrid

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Act as the primary client-facing representative and trusted advisor, connecting customer needs with hirify.global One’s technology.
• Help customers identify suitable features and products and maximize technology adoption.
• Develop and maintain account plans to increase customer value and support customers in achieving their objectives.
• Monitor customer satisfaction, plan success strategies, and drive resolution of escalated issues.
• Collaborate with engineers, developers, and product specialists to provide technical support.
• Share market feedback, unmet needs, and product ideas with internal teams.

Requirements

• Experience in customer success, account management, strategic consulting, or another customer-facing role.
• Ability to build strong relationships with customers, including executive stakeholders.
• Strong oral and written communication, listening, project management, and time management skills.
• Interest in testing, measuring, and improving outreach and follow-up effectiveness.
• University degree in Business, Marketing, Engineering, or a related field.
• Strong communication skills in English and Polish required.

Nice to have

• Italian or Spanish language skills.
• Strong attention to detail.
• Experience working in a fast-paced startup environment.

Culture & Benefits

• Work with a diverse team representing more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.