Customer Success Manager (AI SaaS)

Location: Remote, Warsaw, Poland

Company

hirify.global One is a product company delivering an AI-powered B2B SaaS platform with customer data management, personalization, and journey orchestration across multiple marketing channels.

What you will do

• Act as the primary client-facing contact and connect customer needs with hirify.global One technology, features, and products.
• Support customers in using the platform effectively and monitor and facilitate technology adoption.
• Collaborate with engineers, developers, and product specialists to provide technical support when required.
• Develop and maintain key account plans, identify opportunities to increase customer value, and build trusted advisor relationships.
• Provide feedback on market trends, unmet needs, and opportunities, and bring new product ideas to the team.
• Plan strategies and drive resolution of escalated customer issues to help customers achieve their objectives.

Requirements

• Previous experience in a customer-facing role such as customer success, account management, or strategic consulting.
• Experience collaborating with customers and building strong relationships, particularly at the executive level.
• Strong oral and written communication, positive and energetic phone skills, and excellent listening skills.
• Self-motivation, technological aptitude, and an ability to develop solutions and ideas that improve customer relationships.
• Care for customers and their experience with products and assistance.
• Superior project and time management skills.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Ability and flexibility to work in a fast-paced startup environment.
• University degree in Business, Marketing, Engineering, or a related field.
• Strong communication skills in English and Polish.

Nice to have

• Additional Italian or Spanish language skills.
• Strong attention to detail.

Culture & Benefits

• Diverse, international environment with employees representing more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation.
• Referral bonuses, volunteering opportunities, social impact projects, global retreats, and team-building activities.
• Equal opportunity and a zero-discrimination workplace.