Customer Success Executive (AI)

Location: Remote from Oregon, California, or Washington, USA

Salary: $92,996–$123,991 annual base salary in Oregon; $97,419–$129,891 annual base salary in California and Washington.

Company

hirify.global provides secure, high-performance connectivity across cloud, edge, and AI workloads through its fiber network and connected ecosystem.

What you will do

• Own the success of a strategic, complex, multi-divisional enterprise account, operating it through governance, commitments, milestones, risk tracking, and cross-functional coordination.
• Build executive relationships, chair QBRs and business reviews, manage stakeholder maps, and turn customer feedback into insight for product, delivery, and operations.
• Drive renewal strategy, retention outcomes, migration from legacy services, adoption, self-service, and value realization.
• Manage contract lifecycle, commitment integrity, concessions, writedowns, consumption data, revenue risk, and account forecasts.
• Build quantified business cases and identify expansion opportunities for sales and solution engineering.
• Use AI tools, agents, and automated workflows for research, reporting, follow-through, risk tracking, and repetitive-work automation.

Requirements

• 7+ years of customer success, account management, or program management experience with large enterprise customers.
• Bachelor's degree or equivalent experience.
• Experience managing complex, Fortune 500, multi-divisional customers.
• Experience running structured programs with governance cadences, milestone plans, risk registers, and cross-functional delivery.
• Experience owning renewal or retention outcomes, including customer and internal negotiations.
• Technical fluency in networking, cloud, and data services sufficient to lead discovery and work with engineers and architects.
• Business acumen, strong analytical skills, and the ability to connect technology investment to measurable customer value.
• Ability to present to, advise, and hold firm with C-level executives; route work to the correct owner and follow through.
• Practical experience using AI tools and automated workflows, with an ownership mindset and responsibility for results.

Nice to have

• PMP or equivalent program management certification.

Culture & Benefits

• Remote work from Oregon, California, or Washington.
• Health, life, voluntary lifestyle, and other wellbeing benefits.
• Potential short-term incentives, long-term incentives, and/or sales compensation; details are discussed during the selection process.
• Culture built around clear expectations, trust, collaboration, shared accountability, and meaningful customer outcomes.

Hiring process

• Required assessments must be successfully completed as part of employment consideration.
• Selected candidates undergo a background screening that may include criminal record, motor vehicle, and drug screening checks depending on position requirements.