Bilingual Collections Associate I (Fintech)

Location: Las Vegas, Nevada; in-office, non-remote call-center environment

Salary: $22.00 per hour, with a pay increase after 12 months and six- and 12-month tenure bonuses.

Company

hirify.global is a fintech company building AI-native pay-over-time and credit products for consumers and merchants.

What you will do

• Contact customers with overdue accounts to collect balances or negotiate installment payment plans.
• Monitor delinquent accounts and record customer contacts, attempted contacts, and payments collected.
• Submit regular reports on unpaid accounts and repayment progress.
• Comply with federal and state regulations governing collections.
• Work a flexible schedule that may include nights and weekends.

Requirements

• 2+ years of collections experience.
• Prior call-center experience; B2B and B2C experience is a plus.
• Strong listening, communication, negotiation, problem-solving, and critical-thinking skills.
• Patience, stress management, and a friendly, helpful phone manner.
• Basic technical troubleshooting, typing, and computer skills.
• Ability to access hirify.global systems from a mobile device using biometric authentication such as Face ID or fingerprint.

Culture & Benefits

• People-centered, mission-driven, collaborative work environment.
• State-of-the-art customer-care contact center, casual dress, open-door policy, and open office floor plan.
• Competitive pay, stock options, and gamification incentives.
• 12 days of PTO in the first year, increasing thereafter, plus holiday pay.
• Medical, dental, vision, life, EAP, FSA, maternity leave, HSA, pet insurance, and a 401(k) plan with matching.
• Team events and Spirit Days.

Hiring process

• The hiring process includes interviews by phone, Zoom, or in person before an offer is made.