Account Resolution Specialist II (Auto Finance)

Company

hirify.global provides technology and financial products that help dealerships and consumers complete vehicle financing and manage loan servicing.

What you will do

• Manage accounts involving vehicle total losses, coordinating with customers, insurers, and internal teams.
• Review insurance settlements, outstanding loan balances, vehicle values, refunds, GAP coverage, and service contracts.
• Handle deceased customer accounts by verifying documentation and communicating with families, estate representatives, and attorneys.
• Support delinquency resolution, voluntary surrenders, seized or impounded collateral, and repossession reinstatements.
• Process charge-offs, close active repossession assignments, assign skip-tracing vendors, and update account systems.
• Meet productivity, quality, documentation, and compliance targets while supporting related team processes.

Requirements

• High school diploma or GED; some college coursework is preferred.
• At least 2 years of experience in financial services, preferably auto finance collections or servicing.
• Proficiency with Microsoft Office, especially Excel; familiarity with Google Workspace.
• Ability to handle sensitive customer, estate, insurance, and privacy-related information accurately.
• Willingness to work a flexible schedule, including potential overtime or extended hours.

Nice to have

• Bilingual English/Spanish communication skills.
• Experience with insurance claims, total-loss processing, or estate account servicing.

Culture & Benefits

• Medical, dental, and vision healthcare plans.
• Up to 20 accrued PTO days and generous parental leave.
• 401(k) retirement plan with company match.
• Educational assistance and tuition reimbursement of up to $3,000 per year.
• Life insurance, disability coverage, ancillary insurance benefits, and a Wellhub wellness benefit.