Customer Success Leader (AI)

Location: Denver, United States; hybrid work. Regular travel to customer sites is expected, with onboarding including a one-month immersion at the HQ in New York City or an equivalent location.

Salary: $180,000–$250,000 base salary annually, plus equity opportunities.

Company

hirify.global uses machine learning and physics-enabled digital twins to help electricity-grid asset owners simulate risks, optimize investments, and improve infrastructure resilience.

What you will do

• Own high-stakes enterprise accounts across complex technical implementations.
• Develop and maintain living account strategies aligned with long-term customer objectives.
• Lead value-driven delivery focused on measurable business outcomes rather than milestones alone.
• Mentor and challenge a small team of technical individual contributors.
• Build multi-level stakeholder relationships and drive consensus within enterprise organizations.
• Diagnose delivery issues, make escalation decisions, and take corrective action under pressure.

Requirements

• Proven experience delivering complex, high-pressure implementations.
• Technical credibility and experience leading teams of highly specialized technical contributors.
• Strong problem-solving skills, with the ability to structure ambiguous operational, organizational, and technical challenges.
• Ability to learn new industries or domains quickly.
• High autonomy, decisiveness, and a self-starting approach.
• Willingness to work in a hybrid setup near primary customers and travel regularly to customer sites.

Nice to have

• Experience as a CEO, COO, Head of Delivery, or senior generalist in a technical product company.
• Background as an Engagement Manager leading technical delivery from strategy through execution.
• Experience as a Technical Program Lead managing cross-functional teams on large-scale implementations.

Culture & Benefits

• Opportunity to work on AI and machine-learning applications with tangible impact on energy infrastructure.
• Equity is offered as part of the compensation package.
• Work involves collaboration with major utilities across multiple continents.
• Regular customer-site travel and an immersive onboarding period are part of the role.