Manager, Engagement Management, Strategic (AI)

Location: On-site in the NYC office, New York, United States

Salary: $135,000–$210,000 annual base salary, plus variable compensation, equity, and benefits.

Company

hirify.global provides an AI search marketing platform with analytics, intelligence, and agent automation for leading brands.

What you will do

• Lead, coach, and develop a team of senior Engagement Managers.
• Own retention, adoption, and expansion metrics across strategic enterprise accounts.
• Design and evolve engagement methodologies, playbooks, processes, and performance frameworks.
• Act as the senior escalation point for complex customer situations and executive stakeholders.
• Coach executive presence and boardroom-level business reviews.
• Partner with Sales, Account Management, Product, and Engineering to align account strategy, influence roadmap priorities, and recruit talent.

Requirements

• 7+ years of experience in customer success, account management, or consulting.
• At least 2 years of directly managing and developing a team.
• Experience with strategic enterprise customer relationships involving executive sponsors, multiple stakeholders, and significant revenue concentration.
• Track record of building and scaling customer-facing teams that deliver measurable outcomes.
• Strong communication, executive presence, operational, data-driven, and cross-functional collaboration skills.
• Ability to navigate ambiguity and lead teams through change in a fast-paced, high-growth environment.

Nice to have

• Experience in the search or marketing industry.

Culture & Benefits

• Fast-paced, high-growth environment focused on speed, iteration, and meaningful impact.
• Competitive total compensation including variable compensation and equity.
• Full range of benefits and perks.