Customer Success Engineer (SaaS)

TL;DR

Customer Success Engineer (SaaS): Managing the end-to-end customer journey from deployment to renewal for an analytics-as-a-service platform with an accent on technical implementation, DevOps coordination, and AI-enabled process design. Focus on automating onboarding, reducing deployment effort, and translating Voice of Customer insights into prioritized product improvements.

Location: Fairport, NY, United States

Salary: $114,600 – $212,800

Company

hirify.global is an independent public company specializing in precision technology and high-performance instruments for mission-critical industrial advancements.

What you will do

• Own the complete customer lifecycle, including order, data integration, deployment, validation, and renewal.
• Develop standardized playbooks for onboarding, implementation, and executive reporting to scale the operating model.
• Partner with DevOps and Product teams to optimize service reliability, automate provisioning, and reduce deployment effort.
• Establish structured Voice of Customer (VOC) processes through advisory boards and usage analytics to drive product improvements.
• Build AI-powered capabilities for automated onboarding, knowledge assistants, and proactive support.
• Drive customer value realization via KPI dashboards and ROI reporting.

Requirements

• 8+ years of experience in industrial software deployment.
• Proven experience with SaaS, Networking, and Cybersecurity implementation.
• Experience with cloud platforms and managing enterprise-level customers.
• Strong project leadership and communication skills.
• Experience collaborating closely with software engineering organizations.
• Ability to travel 30–40% domestically and internationally.

Nice to have

• Experience in Utilities or Power systems.
• Background in Asset monitoring or Industrial IoT.
• Experience with Digital services.

Culture & Benefits

• Opportunity to work at the forefront of precision technology in a high-performance environment.
• Role focused on building the future of condition-based monitoring.
• Inclusive culture as an Equal Opportunity Employer.