Customer Success Engineer (SaaS)

Location: Fairport, NY, United States; approximately 30–40% domestic and international travel.

Salary: $114,600–$212,800 per year.

Company

hirify.global is a public precision-technology company, and Qualitrol manufactures monitoring and protection devices for high-value electrical assets and OEMs.

What you will do

• Own the customer lifecycle from signed order through planning, data integration, deployment, validation, training, adoption, value realization, renewal, and expansion.
• Create standardized customer success playbooks covering onboarding, implementation, customer reviews, renewal planning, expansion opportunities, and executive reporting.
• Lead deployment of analytics services in coordination with DevOps, Product, Engineering, Sales, and customer IT organizations.
• Build Voice of Customer feedback loops through customer visits, advisory boards, early adopter councils, health scoring, and usage analytics.
• Improve service reliability by monitoring health, increasing uptime, reducing deployment effort, and automating provisioning and monitoring.
• Develop AI-enabled customer success capabilities, including knowledge assistants, self-service, predictive health scoring, proactive support, reporting, documentation, and workflow orchestration.

Requirements

• 8+ years of experience deploying industrial software.
• Experience addressing SaaS, networking, and cybersecurity implementation issues.
• Experience with cloud platforms and enterprise customers.
• Strong project leadership and excellent customer communication skills.
• Experience working alongside software engineering organizations.
• Willingness to travel approximately 30–40% domestically and internationally.

Nice to have

• Experience with utilities, power systems, asset monitoring, industrial IoT, or digital services.

Culture & Benefits

• Work with mission-critical precision technology, instruments, sensors, and subsystems.
• Contribute to analytics services and condition-based monitoring for electrical assets.
• Operate in a global business serving power generation, transmission, and distribution industries.
• Focus on measurable customer outcomes, scalable operations, and continuous product improvement.