Customer Success Manager (SaaS)

Location: Remote in the US

Salary: $125,000–$160,000 per year

Company

hirify.global is an AI-powered platform dedicated to helping individuals overcome barriers to opportunity and navigate the future of work through efficient workforce development solutions.

What you will do

• Lead end-to-end implementation of complex workforce technology solutions for government, education, and industry clients.
• Facilitate discovery sessions to map workflows, user journeys, and operational constraints.
• Build and maintain trusted relationships with executive sponsors and program leaders.
• Communicate complex technical concepts and product capabilities to diverse stakeholder audiences.
• Partner with Product and Engineering teams to translate customer needs into scalable product strategies.
• Own ongoing account management, including renewal and expansion efforts.

Requirements

• Must be based in the United States
• Significant experience in strategic customer success, management consulting, or enterprise SaaS implementation.
• Strong project management skills with the ability to manage multiple work-streams and dependencies.
• Demonstrated ability to advise and present to senior executives.
• Exceptional verbal and written communication skills.
• Comfort operating in ambiguous, evolving environments.

Nice to have

• Knowledge of public workforce systems, education-to-employment pathways, or economic development.
• Experience leading multi-stakeholder digital transformation initiatives.
• Confidence discussing technical topics like integrations and data exchanges.

Culture & Benefits

• Remote-first work environment with a stipend for home office setup.
• Opportunity to work on high-impact solutions addressing economic inequality.
• Collaborative team culture focused on speed, ownership, and high-trust relationships.
• Commitment to inclusive hiring practices and equal opportunity.

Hiring process

• Initial screening and checkpoint.
• Performance challenge and debrief.
• Final 1:1 interviews and reference checks.