Product Engagement Manager (SaaS/AI)

Location: Remote in Canada

Annual compensation: $121,680–$135,200, structured as approximately 70% base salary and 30% variable compensation.

Company

hirify.global uses an AI-powered matching process to connect candidates with partner-company opportunities; applications and next steps for this role are managed by the partner company.

What you will do

• Lead end-to-end SaaS customer deployments, solution design, rollouts, adoption programs, and value-realization initiatives.
• Develop engagement strategies that accelerate time-to-value, increase product adoption, and expand platform usage across business teams.
• Advise strategic customers on product capabilities, workflows, operating models, and scalable deployment plans.
• Demonstrate product capabilities, AI innovations, and roadmap investments to build executive alignment and drive measurable outcomes.
• Identify AI use cases, operationalize AI-powered workflows, and develop AI-assisted routines that automate customer engagement activities.
• Partner with Product teams, resolve complex integration and adoption challenges, and improve deployment success, customer health, retention, and expansion metrics.

Requirements

• 5+ years of experience in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or a comparable customer-facing role.
• Experience leading SaaS deployments, implementations, adoption programs, customer transformation initiatives, or complex technical engagements.
• Strong product and systems thinking, with the ability to translate business objectives into practical technical solutions.
• Understanding of integrations, APIs, SSO, enterprise architecture, and complex customer technology environments.
• Ability to manage multiple stakeholders and communicate effectively with technical administrators, business leaders, senior executives, and executive sponsors.
• Strong communication, storytelling, presentation, analytical, problem-solving, ownership, experimentation, and execution skills.

Nice to have

• Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or sales and revenue enablement technologies.
• Experience driving AI adoption, workflow automation, or AI-enabled business transformation.
• Familiarity with customer success metrics including adoption, customer health, GRR, NRR, retention, and expansion.
• Bachelor’s degree in Engineering, Computer Science, or a related discipline.

Culture & Benefits

• Remote work opportunity in Canada, subject to the applicable work arrangement and location requirements.
• Work at the intersection of SaaS, AI, product innovation, and customer transformation.
• Growth and career development opportunities within a globally diverse organization.
• Collaborative culture focused on customer success, ownership, experimentation, and continuous improvement.
• Inclusive workplace valuing diverse backgrounds, perspectives, and experiences.

Hiring process

• hirify.global’s AI-powered matching system reviews applications against the role’s core requirements.
• The resulting shortlist is shared with the hiring company, whose internal team manages interviews, assessments, and next steps.