Regional Services Leader (gn) DACH

Location: Hybrid work in Germany, Switzerland, or Austria, with listed locations in Leipzig, Unterhaching, Frankfurt am Main, and Köln, Germany, and Wallisellen, Switzerland. A valid visa for the DACH region is required.

Company

Global provider of software and cloud solutions operating in more than 70 countries with over 12,000 professionals.

What you will do

• Lead the delivery of Professional, Managed, and Support Services across the DACH region.
• Own regional Services performance, including P&L, forecasting, revenue recognition, delivery costs, operational KPIs, and financial targets.
• Optimise regional, remote, and partner delivery capabilities to improve customer outcomes, scalability, efficiency, and profitable growth.
• Drive customer adoption, transformation outcomes, service innovation, automation, standardisation, and continuous improvement.
• Partner with Sales, Marketing, Alliances, vendors, and executive customer stakeholders on strategic engagements and business growth.
• Build high-performing leadership teams through succession planning, talent development, collaboration, and knowledge sharing.

Requirements

• Senior experience leading large-scale Professional, Managed, and Support Services organisations.
• Strong commercial expertise with accountability for revenue, profitability, customer satisfaction, and strategic outcomes.
• Proven ability to build and inspire leadership teams across multiple countries, locations, and cultures.
• Ability to align senior stakeholders across Sales, Delivery, Country Leadership, strategic partners, and vendors.
• Deep expertise in scaling and optimising service delivery organisations and collaborating with Go-to-Market functions.
• Fluent or professional English and German, written and verbal.

Culture & Benefits

• Flexible hybrid working with the option to work from home.
• Option to take a sabbatical or workation.
• Internationally connected environment with varied responsibilities and opportunities for development.
• Structured onboarding with a personal buddy and tailored learning and development opportunities.
• Commitment to equal opportunities, diversity, inclusion, and the Women in Tech initiative.