Technical Account Manager (AI)

Location: Remote within the United States, including California, Florida, Massachusetts, New Jersey, New York, Texas, and Virginia. Visa sponsorship is available for Germany; for other countries, existing work authorization is required.

Company

Open workflow orchestration platform providing technical teams with code flexibility, no-code speed, and more than 500 integrations for automation and AI-enabled workflows.

What you will do

• Own technical success for a portfolio of strategic top-tier enterprise customers.
• Serve as the dedicated technical point of contact and lead the handoff from Sales Engineering into ongoing operations.
• Assess customer deployments for scalability, reliability, performance, maintainability, and operational risk.
• Provide recommendations on platform upgrades, architecture, optimization, and workflow automation best practices.
• Oversee technical support intake, critical incidents, high-severity cases, and cross-functional response coordination.
• Analyze recurring issues and customer usage, triage bugs and feature requests, and share insights with Product and Engineering.

Requirements

• Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Strong knowledge of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Hands-on DevOps and infrastructure experience with Docker, Kubernetes, self-hosted deployments, and cloud environments.
• Experience diagnosing production performance, reliability, and scalability issues and communicating recommendations to technical and business stakeholders.
• At least 6 months of experience with hirify.global or a similar workflow automation or iPaaS platform such as Zapier, Make, or Node-RED.
• English is the company language; the role is remote within the listed US locations unless existing work authorization is held elsewhere.

Nice to have

• Familiarity with AI or LLM integrations, agentic workflows, and AI-enabled business automation.
• Experience supporting both self-hosted and SaaS enterprise customers in complex or regulated environments.
• Background with open-source, developer-first, or technical platform products.
• Experience scaling customer success or TAM programs in a high-growth SaaS or infrastructure company.
• Experience contributing lightweight fixes, workflow improvements, or pull requests.

Culture & Benefits

• Remote-first work across Europe and the US, with regular off-sites and team hackathons.
• US benefits include 20 vacation days, 8 sick days, public holidays, medical, dental, and vision coverage.
• 401(k) retirement plan with a 4% employer match, disability insurance, and life insurance.
• €1,000 annual learning budget for courses, books, events, or coaching.
• Equity, a $100 monthly open-source contribution allowance, and a transparent working environment.