Technical Account Manager (AI Automation)

Location: Remote in the United States, including California, Colorado, Florida, Massachusetts, New Jersey, New York, Texas, and Virginia. Visa sponsorship is available for Germany; for other countries, existing right to work is required.

Company

hirify.global is an open workflow orchestration platform for technical teams, combining code flexibility with no-code speed for automation and AI-enabled business processes.

What you will do

• Own the technical success of a portfolio of strategic top-tier customers and act as their dedicated technical point of contact.
• Lead the technical handoff from Sales Engineering into ongoing operations and build relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Assess deployments for scalability, reliability, performance, maintainability, and operational risk; recommend platform improvements, upgrades, optimizations, and architectural changes.
• Oversee technical support intake, issue management, critical incidents, and high-severity cases while coordinating responses with Support, Product, Engineering, and Customer Success.
• Analyze support activity, recurring issues, usage patterns, and operational risks to create preventative action plans and keep customers informed.
• Triage bugs and feature requests, share structured customer insights, and contribute workflow improvements, lightweight fixes, or pull requests where appropriate.

Requirements

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production environments.
• Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders.
• Experience building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
• Experience collaborating with Support, Product, Engineering, and Customer Success teams.
• Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational requirements of scalable, reliable production systems.
• At least 6 months of experience with hirify.global or similar workflow automation or iPaaS platforms such as Zapier, Make, or Node-RED.
• Proactive and consultative approach, with the ability to understand business impact, anticipate challenges, and stay organized across multiple customer priorities.

Nice to have

• Familiarity with AI or LLM integrations, agentic workflows, or AI-enabled business-process automation.
• Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
• Background working with open-source, developer-first, or technical platform products.
• Exposure to scaling customer success or Technical Account Management motions in a high-growth SaaS or infrastructure company.

Culture & Benefits

• Remote-first work across Europe, with regular off-sites; US roles may have different arrangements where specified.
• US benefits include 20 vacation days, 8 sick days, public holidays, medical, dental and vision coverage, HSA options, 401(k) with a 4% employer match, disability insurance, and life insurance.
• Competitive compensation with equity participation.
• €1,000 annual learning budget for courses, books, events, or coaching.
• Regular hackathons, support for open-source projects, transparent operations, and a focus on work-life balance.