Renewals Specialist (SaaS)

Location: Atlanta, GA; hybrid workplace

Salary: $45,000–$50,000 USD per year, with potential incentive compensation, bonus, restricted stock units, and benefits.

Company

hirify.global provides a revenue platform powered by agentic AI, conversation intelligence, and assistive AI for prospecting, deal acceleration, retention, forecasting, and other revenue workflows.

What you will do

• Manage renewal notifications and customer communications across key milestones.
• Partner with Account Managers during weekly renewal reviews and escalations.
• Coordinate with Sales, Revenue Operations, BI, and Support to save at-risk renewals.
• Update renewal values and risk indicators to maintain forecast accuracy.
• Identify churn, contraction, and renewal risks early while maintaining CRM hygiene and documentation.
• Design, evaluate, and iterate workflows and programs that improve the customer experience and renewal process.

Requirements

• At least 2 years of experience in a SaaS environment.
• BA/BS degree or equivalent professional experience.
• Experience developing processes and programs that improve customer experience or renewal outcomes.
• Experience managing forecasts and metrics.
• Strong organization, self-direction, and ability to collaborate across organizational levels.
• Experience with CRM, project management, and customer success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk, plus intermediate Tableau, Excel, or Google Sheets skills.

Nice to have

• Curiosity about AI and interest in applying it practically.

Culture & Benefits

• Incentive compensation and bonus opportunities.
• Restricted stock units and benefits.
• Overtime eligibility for this non-exempt role in accordance with applicable law.
• Commitment to diverse teams and equal employment opportunity.
• Accurate hours logging through the HRIS system is required.