Renewals Specialist (AI)

Location: Hybrid in Atlanta, GA, United States

Salary: $45,000–$50,000 USD per year, plus potential incentive compensation, bonus, restricted stock units, and benefits.

Company

hirify.global provides a revenue platform using agentic AI, conversation intelligence, and assistive AI to automate workflows and support prospecting, expansion, retention, and forecasting.

What you will do

• Manage renewal notifications and customer communications across key renewal milestones.
• Partner with Account Managers and Sales Leaders during renewal reviews and escalations.
• Coordinate save motions with Sales, Revenue Operations, Business Intelligence, and Support for at-risk renewals.
• Update renewal forecasts, values, and risk indicators while identifying churn and contraction risks.
• Maintain CRM hygiene and renewal documentation.
• Design, evaluate, and improve workflows and programs that enhance the customer experience.

Requirements

• At least 2 years of experience in a SaaS environment.
• BA/BS degree or equivalent professional experience.
• Interest in AI and applying it in practical ways.
• Experience developing processes or programs that improve customer experience or renewal outcomes.
• Experience managing forecasts and metrics, with strong organization and self-direction.
• Experience with CRM, project management, and customer success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk, plus intermediate skills in Tableau, Excel, or Google Sheets.

Culture & Benefits

• Hybrid work environment.
• Potential incentive compensation and bonus opportunities.
• Restricted stock units and benefits.
• Overtime eligibility for this non-exempt role in accordance with applicable laws.
• Equal opportunity workplace focused on diverse backgrounds and perspectives.