Renewal Account Manager, CX

Location: USA - Remote

Company

hirify.global is a global software company providing AI, cloud, and digital products for customer experience, financial crime prevention, and public safety.

What you will do

• Support customers, Suite Account Managers, and Account Executives with contract renewals and renewal negotiations.
• Prepare and analyze financial reports, customer contracts, contractual documents, presentations, emails, and spreadsheets for renewal activities.
• Engage customers to understand renewal goals, negotiate terms and pricing, and retain and grow revenue through annual or CPI increases, product additions, and multi-year extensions.
• Collaborate with Suite Account Managers, Account Executives, Technical Account Managers, and Finance to maintain consistent customer messaging and healthy pricing.
• Track retention and revenue-growth metrics using tools such as Salesforce and Excel.
• Identify renewal risks and develop recommendations and action plans to minimize them while maintaining knowledge of competitors, products, services, and billing methods.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, a related field, or equivalent work experience.
• 4+ years of applicable experience in contract negotiation.
• 4+ years of experience in contact center or service delivery.
• Experience with SaaS billing models and tracking and reporting renewal metrics such as renewal rates.
• Experience working in a fast-paced environment and meeting customer contract timelines.
• Ability to work independently with little to no daily supervision, pivot between negotiation projects, and manage multiple responsibilities.
• Adaptability and responsiveness in changing business environments, including maintaining focus and productivity amid incomplete information or shifting parameters.
• Innovative strategic thinking, problem-solving, critical-thinking, and effective communication skills with senior customer stakeholders such as CEOs, CTOs, and CFOs.
• Efficiency with Microsoft Office applications, PowerPoint, and Salesforce.

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• Account management or sales experience.

Culture & Benefits

• Remote role within the USA at a global, market-leading company.
• Fast-paced, collaborative, and creative working environment.
• Opportunities to learn, grow, and pursue internal career development across roles, disciplines, domains, and locations.
• Individual contributor role.