Renewal Account Manager, CX

Location: USA — Remote

Company

hirify.global develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety, serving more than 25,000 global businesses.

What you will do

• Manage customer contract renewals and negotiations to retain customers and grow recurring revenue.
• Prepare and analyze financial reports, contracts, presentations, emails, and spreadsheets for renewal activities.
• Engage customers to understand renewal goals and negotiate terms, pricing, product additions, and multi-year extensions.
• Partner with Suite Account Managers, Account Executives, Technical Account Managers, and Finance to align messaging and protect revenue.
• Track retention and renewal metrics using Salesforce and Excel.
• Investigate renewal risks and recommend actions to minimize churn.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, a related field, or equivalent experience.
• 4+ years of experience in contract negotiation and 4+ years in contact center or service delivery.
• Experience with SaaS billing models and customer contract timelines.
• Ability to work independently, manage multiple negotiation projects, adapt to changing conditions, and solve problems critically.
• Strong communication skills for working with senior customer stakeholders, including CEOs, CTOs, and CFOs.
• Proficiency with Microsoft Office, PowerPoint, Salesforce, and Excel.

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• Account management or sales experience.

Culture & Benefits

• Fast-paced, collaborative, and creative work environment.
• Opportunities to learn, grow, and pursue internal career paths across roles and locations.
• Work with a global organization operating across more than 30 countries.