Membership Executive (Upselling/Inside Sales) - Italian Speaker

TL;DR

Membership Executive (Upselling/Inside Sales) - Italian Speaker (Customer Revenue & Sustainability Solutions): Managing and growing the UK/I customer market through proactive upselling, customer engagement, and value communication with an accent on retention, revenue growth, and sustainability improvements. Focus on interpreting customer data, designing scalable webinars and content, and identifying process automation opportunities to improve customer experience and operational efficiency.

Location: Barcelona, Spain — hybrid work with 8 office days per month. Remote work from abroad is available according to company policy.

Company

hirify.global provides business sustainability ratings, technology, and actionable insights into companies’ environmental, social, and ethical risks.

What you will do

• Manage and develop the existing UK/I market by identifying upsell and upgrade opportunities.
• Engage customers through phone, email, webinars, and regional initiatives to improve satisfaction, retention, and value perception.
• Create scalable content and host webinars for targeted customer groups.
• Coordinate with frontline teams and internal stakeholders on upselling initiatives, results, and customer feedback.
• Prepare concise technical reports by analyzing account, market, and trend data.
• Identify process improvements, automation opportunities, and additional revenue streams while representing the customer voice.

Requirements

• At least 2 years of experience in customer-facing roles such as business development or SDR.
• Experience in sales, upselling, or inside sales, including proactive customer outreach.
• Strong customer service skills and confidence handling unhappy customers.
• Ability to interpret data, present to large groups, and communicate clearly with stakeholders.
• Professional fluency in Italian and English is required.
• Foundational understanding of AI concepts, autonomy, proactivity, and a team-oriented approach.

Nice to have

• Digital marketing experience.
• Experience with Salesforce or other CRM software.

Culture & Benefits

• Flexible working hours and hybrid work organization.
• Office and IT equipment, hybrid allowance for electricity and internet, and meals and transportation vouchers.
• Wellness allowance, professional mental health support, dental benefits, and private health, life, and accident insurance.
• Learning and development opportunities, peer recognition, employee-led resource groups, and sustainability events.
• Paid volunteer and moving days, community service days, and summer working hours in July and August.

Hiring process

• Submit a CV in English; every application receives a response.
• Interview process adjustments are available for candidates who need accommodations.