Key Account Manager (SaaS)

Location: Hybrid in Milano, Italy; willingness to travel and spend time in the field is required.

Salary: €48,000–€65,000 annual fixed salary plus a bonus of at least 40%.

Company

hirify.global provides a shipping and fulfillment platform that helps e-commerce businesses automate shipping workflows, connect with carriers and e-commerce platforms, generate labels, track deliveries, and control logistics costs.

What you will do

• Manage and develop a portfolio of strategic enterprise accounts.
• Identify upsell, cross-sell, geographic expansion, and new-channel opportunities across B2B and B2C markets.
• Build relationships with operations, logistics, finance, and C-level stakeholders.
• Partner with Customer Success to identify and execute account growth opportunities.
• Negotiate contract renewals and expansions while acting as the main contact for partnership growth.
• Represent hirify.global at customer visits, industry events, and trade shows, bringing market insights to internal teams.

Requirements

• 5+ years of experience in account management, key account management, or B2B field sales.
• Proven success in customer expansion and upselling.
• Ability to build long-term relationships with senior stakeholders and C-level executives.
• Strong negotiation and commercial skills, with a strategic, autonomous, and results-driven approach.
• Fluent Italian and professional English.
• Willingness to travel and work in the field.

Nice to have

• Experience managing enterprise shipping, logistics, or e-commerce accounts.
• Experience with geographic expansion and developing new sales channels.

Culture & Benefits

• Entrepreneurial ownership of customer portfolios and a relationship-focused working style.
• Yearly learning budget and access to AI tools.
• Structured career growth programs, clear goals, and continuous feedback.
• Meal vouchers for remote or onsite work, no clock-in/out policy, and a one-time home office allowance.
• Company welfare, mental healthcare, and expenses-paid trips to headquarters for meetups.

Hiring process

• Interview with the People & Culture team.
• Technical interview and practical assessment with the Sales Country Manager.
• Final in-person skills assessment covering real-life scenarios, role expectations, and overall fit.