Key Account Manager (SaaS)

Location: Hybrid in Milan, Italy; willingness to travel and spend time in the field is required.

Salary: €48,000–€65,000 fixed annual salary plus at least 40% bonus.

Company

hirify.global provides a shipping and fulfillment platform that helps e-commerce businesses automate carrier selection, label generation, tracking, returns, and logistics operations.

What you will do

• Manage and develop a portfolio of strategic enterprise accounts.
• Identify upsell, cross-sell, and expansion opportunities across new markets and B2B/B2C channels.
• Build relationships with operations, logistics, finance, and C-level stakeholders.
• Partner with Customer Success to identify and execute account growth opportunities.
• Negotiate contract renewals and expansions while serving as the main point of contact for partnership growth.
• Represent hirify.global at customer visits, industry events, and trade shows, bringing market insights to internal teams.

Requirements

• 5+ years of experience in account management, key account management, or B2B field sales.
• Proven success in customer expansion and upselling.
• Ability to build long-term relationships with senior stakeholders and C-level executives.
• Strong strategic, negotiation, and commercial skills.
• Autonomous, ownership-oriented, and results-driven approach.
• Fluent Italian and professional English required.

Culture & Benefits

• Fast-paced, collaborative environment with an international team.
• Yearly learning budget and access to AI tools.
• Career growth programs with structured goals and continuous feedback.
• Meal vouchers, no clock-in/out policy, and a one-time home-office allowance.
• Company welfare, mental healthcare, and expenses-paid trips to headquarters for meetups.

Hiring process

• Interview with the People & Culture team.
• Technical interview and practical assessment with the Sales Country Manager.
• Final in-person skills assessment covering real-life scenarios, role fit, and expectations.