Key Account Manager (Logistics)

TL;DR

Key Account Manager (Logistics): Managing and expanding a portfolio of strategic enterprise accounts to drive revenue growth through upselling and cross-selling with an accent on building long-term C-level relationships and field engagement. Focus on identifying new growth opportunities across markets and channels while ensuring customers maximize the value of the shipping platform.

Location: Hybrid (Milano, Italy)

Salary: €43,000 – €58,000 + ≥40% bonus

Company

hirify.global is a shipping and fulfillment SaaS platform that helps e-commerce merchants automate their shipping workflows and manage logistics operations.

What you will do

• Manage and grow a portfolio of strategic enterprise accounts.
• Identify and execute upsell, cross-sell, and expansion opportunities across B2B and B2C channels.
• Build strong relationships with senior stakeholders and C-level executives.
• Collaborate with Customer Success to identify potential growth opportunities.
• Negotiate contract renewals and strategic account expansions.
• Represent the company in the field via customer visits and industry events.

Requirements

• 5+ years of experience in account management or B2B field sales.
• Proven track record of customer expansion and upselling.
• Ability to engage and influence senior stakeholders and C-level executives.
• Fluent Italian and professional English.
• Willingness to travel and spend time in the field.
• Strong negotiation and commercial skills.

Culture & Benefits

• Yearly learning budget and access to AI tools.
• Clear career growth programs with structured goals and a continuous feedback system.
• Meal vouchers (remote or onsite) and one-time home office allowance.
• Mental healthcare and expenses-paid trips to HQ for team meetups.
• Flexible environment with no clock-in/out policy.

Hiring process

• Initial culture-fit interview with the People & Culture team.
• Technical interview and practical skill assessment with the Sales Country Manager.
• Final in-person interview to review overall fit and align expectations.