Strategic Account Manager (Italy)

Location: Italy; virtual-first remote work

Base salary: €45,000–€57,000 per year

Company

hirify.global builds an AI-powered agentic personalization platform for customer journeys, including autonomous search, conversational shopping, and autonomous marketing.

What you will do

• Manage a portfolio of mid-market accounts across Italy and maintain long-term account stability, retention, and satisfaction.
• Build relationships with senior decision-makers and executives, identifying business needs and positioning relevant solutions.
• Lead contract renewal negotiations and align commercial terms with evolving client objectives.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Create and execute strategic account plans focused on sustainable growth and measurable customer value.
• Collaborate with sales, technical services, and support teams while monitoring account health, performance, and key metrics.

Requirements

• 5+ years of experience in account management, customer success, sales, or consulting with large enterprise customers.
• Experience with account planning, ecosystem management, executive relationships, and complex IT and marketing buyers.
• Proven enterprise sales record, including quota attainment and use of CRM and forecasting tools.
• Strong written and verbal communication skills, including the ability to demonstrate SaaS investment value and ROI.
• Fluent Italian and English required.

Nice to have

• Background in commerce, digital experience, CRM, CDP, or DXP platforms.
• Knowledge of martech, adtech, or search.

Culture & Benefits

• Virtual-first work environment with flexible working hours and a high degree of autonomy.
• Paid time off for volunteering, quarterly additional company-wide days off, and extended parental leave for primary caregivers.
• Annual professional education budget of $1,500.
• Employee assistance program, Calm subscription, and access to sports, yoga, and meditation activities.
• Performance bonus, equity or stock options depending on role and location, and employee referral rewards.