Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS/Martech): Managing and growing a portfolio of mid-market accounts in Italy with an accent on senior stakeholder engagement and contract negotiation. Focus on driving account expansion through strategic solutions and ensuring long-term account stability.

Location: Remote (Must be based in Italy)

Salary: €45,000–€57,000

Company

hirify.global is building an AI-powered agentic platform for personalization to revolutionize the customer journey across various industries.

What you will do

• Manage and grow a portfolio of mid-market accounts in Italy, ensuring stability and client retention.
• Build and nurture relationships with senior decision-makers to align solutions with their business goals.
• Lead the negotiation process for contract renewals and ensure favorable terms.
• Proactively identify and execute upsell and cross-sell opportunities within existing accounts.
• Collaborate with internal sales, technical services, and support teams to ensure client success.
• Develop and execute strategic account plans to create sustainable growth.

Requirements

• 5+ years of experience in Account Management, Customer Success, Sales, or Consulting.
• Experience leading large enterprise customers, preferably within Commerce, CRM, CDP, or DXP platforms.
• Fluent Italian required.
• Fluency in English required.
• Proven track record of hitting and exceeding sales quotas using CRM and forecasting tools.
• Must be based in Italy.

Nice to have

• Knowledge of Martech, Adtech, or Search.
• Background in Commerce or Digital Experience.

Culture & Benefits

• Virtual-first work environment with flexible working hours and a high degree of trust.
• Annual $1,500 professional education budget for books, courses, and certifications.
• Competitive compensation including RSUs, stock options, and company performance bonuses.
• Well-being support: Employee Assistance Program, Calm app subscription, and "DisConnect" days off each quarter.
• Extended parental leave up to 26 calendar weeks for primary caregivers.
• Support for volunteering with 5 paid days off per year.