Account Manager (SaaS)

Location: Barcelona, Spain; hybrid work with in-person attendance 3 days per week and residence within commuting distance of a hub required.

Company

hirify.global is a travel and spend management platform that automates travel bookings, expenses, invoice processing, and related business operations for more than 12,000 companies.

What you will do

• Own a portfolio of SMB customers in the CEE markets and build relationships with contacts and key decision-makers.
• Understand customer businesses and increase adoption and usage of hirify.global products.
• Identify growth opportunities and deliver upselling and cross-selling across existing accounts.
• Use data analytics to prepare business reviews, reports, and presentations for senior stakeholders.
• Resolve recurring account issues, develop long-term solutions, and coordinate smooth product integrations with internal teams.
• Use AI-enabled tools to research and prioritise accounts, improve outreach, synthesise information, and handle customer interactions effectively.

Requirements

• At least 2 years of account management or customer success experience.
• Strong written and spoken English; Spanish or Italian is a plus.
• Experience in SaaS or travel-tech is highly preferred.
• Outstanding presentation, communication, relationship-building, prioritisation, and time-management skills.
• Ability to analyse data, translate insights for customers, and balance business results with customer satisfaction.
• Ability to work in person 3 days per week from within commuting distance of a hirify.global hub.

Nice to have

• Spanish or Italian language skills.
• Background in a SaaS or travel-tech business.

Culture & Benefits

• Competitive compensation, equity ownership, flexible compensation, and private healthcare or a gym allowance.
• Generous vacation allocation, public holidays, life insurance, and 17 weeks of paid parental leave.
• Wellbeing support with access to therapy and coaching sessions for employees and their loved ones.
• Up to 20 work-from-anywhere days per year, language lessons, paid volunteering time, and a four-week sabbatical after five years.
• Relocation support may be available for moves to hirify.global hubs.

Hiring process

• 30-minute virtual Talent Acquisition interview.
• 75-minute in-person assessment interview.
• 30-minute virtual values interview.