Product Operations Manager (AI)

Location: On-site at the NYC HQ

Salary: $115K–$150K plus equity

Company

hirify.global is an AI platform for CPG brands that automates back-office workflows including deductions management, revenue recovery, and cash application. Launched in April 2024, the company has grown to more than 200 customers and raised $52M from investors including a16z, 8VC, and Y Combinator.

What you will do

• Own recovery tracking across shortage and other deduction types, monitoring recovery rate, dispute win rate, deductions as a percentage of revenue, time to resolution, and revenue at risk.
• Analyze deduction and recovery data to identify underperforming retailers, deduction reasons, claim types, dispute-window risks, and recovery opportunities.
• Build dashboards, reporting, and quantified narratives for customers and internal stakeholders.
• Identify gaps in AI agent classification, documentation matching, and dispute queuing, then translate findings into prioritized product requirements.
• Partner with product and engineering to implement improvements and validate their impact on recovery metrics.
• Standardize recovery workflows, exception handling, quality checks, and customer communication for enterprise CPG accounts.

Requirements

• 4+ years of experience in product operations, revenue operations, strategy or consulting, analytics, program management, or a comparable data-heavy operational role.
• Strong data skills, including hands-on data pulling, cleaning, and analysis; SQL and/or advanced spreadsheets required.
• Ability to identify the reasons behind performance trends and turn analysis into clear recommendations and action.
• Excellent written and verbal communication, with the ability to explain complex recovery issues to customers and precise requirements to engineers.
• Highly organized, self-directed, and comfortable working in an early, fast-moving environment.
• Ability to work across customers, operations, product, and engineering.

Nice to have

• Experience in CPG, retail, supply chain, deductions or chargebacks, accounts receivable, or fintech and revenue recovery.
• Familiarity with deduction and dispute workflows, supporting documentation, dispute windows, and write-offs.
• Exposure to AI/ML products or human-in-the-loop operations.
• Experience as an early operational hire who built a function from scratch.

Culture & Benefits

• Competitive salary with meaningful equity.
• In-person team environment in NYC with high ownership and fast feedback loops.
• Direct impact on a rapidly scaling product used by CPG brands.
• Opportunity to help build the operating system for CPG back offices.