Product Operations Manager, Member Experience (AI)

Location: Must be based in the Houston metro area; hybrid schedule with 4 days onsite per week. Relocation is not offered.

Salary: $134,600–$175,000 USD base salary per year, plus equity opportunities and performance-based bonus.

Company

hirify.global is reinventing health insurance through custom software, data, analytics, and human-centered care for Medicare Advantage members.

What you will do

• Embed with the Houston service team and build direct relationships with advocates, team leads, and supervisors.
• Evaluate enabling technologies, define problem severity and timing, and translate frontline issues into actionable engineering requirements.
• Own triage and prioritization decisions across immediate needs, nice-to-haves, and backlog items.
• Lead change management through training, floor-level communications, quick-reference materials, and supervisor enablement.
• Build feedback loops, pilot cohorts, and advocate champion programs to test and iterate on new capabilities.
• Shape the use of AI in member interactions and track adoption and impact through KPIs such as feature uptake, task completion, handle time, first-contact resolution, advocate confidence, and member outcomes.

Requirements

• Bachelor's degree required.
• 3–6 years of relevant experience in product operations, program management, product management, or operations in a technology-enabled environment.
• Experience supporting internal tools, operational software, or workflow products in a live production environment.
• Ability to conduct frontline research, prioritize issues, communicate trade-offs, and drive adoption through change management.
• Systems thinking and strong collaboration skills across engineering, product, service operations, workforce management, quality, compliance, and clinical teams.
• Must be based in the Houston metro area and work onsite four days per week; relocation is not offered.

Nice to have

• Medicare Advantage or health plan operations experience.
• Experience with contact center technology such as CRM, case management, telephony, routing, or workforce management.
• Experience with conversational or voice AI products.
• SQL or comparable ability to pull and analyze data independently.

Culture & Benefits

• Competitive base salary, equity opportunities, performance-based bonus, 401(k) matching, and regular compensation reviews.
• Medical, dental, and vision coverage, mental health resources, paid parental leave, and flexible time off.
• No-Meeting Fridays and monthly company holidays.
• Learning programs, mentorship, professional development funding, and regular performance feedback.
• Employee Stock Purchase Plan, office setup reimbursement, and monthly cell phone and internet stipend.
• Remote-first company culture with collaboration across global teams, while this role requires regular onsite work in Houston.