6 дней назад
Strategic Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Strategic Account Manager (SaaS): Managing and growing strategic hospitality accounts across the UK with an accent on product adoption, retention, expansion, and enterprise stakeholder management. Focus on analyzing usage data and health scores, leading quarterly business reviews, and building long-term partnerships with C-level, operational, and technical stakeholders.
Location: London, United Kingdom; the role supports strategic hospitality customers across the UK.
Company
provides a cloud commerce platform that unifies online and physical operations for retail, hospitality, and golf businesses in more than 100 countries.
What you will do
- Act as the primary contact for strategic enterprise hospitality customers.
- Develop and execute account plans focused on growth, retention, expansion, and product adoption.
- Increase product usage and improve Net Revenue Retention across the customer portfolio.
- Lead quarterly business reviews and customer success plans.
- Analyze usage data, go-live milestones, and health scores to identify and mitigate risks.
- Build relationships with C-level and operational stakeholders while collaborating with Product, Customer Success, Implementation, and Support teams.
Requirements
- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
- Understanding of SaaS metrics including NRR, product adoption, expansion, renewals, and churn.
- Strong ownership, data-driven decision-making, and relationship management skills.
- Experience managing complex, multi-level stakeholder structures and engaging with C-level, operations, and technical teams.
- Fluent business-level English.
Nice to have
- Experience in hospitality, POS, or hospitality technology.
Culture & Benefits
- Career growth opportunities based on performance.
- Inclusive environment that encourages initiative and leadership.
- Equity scheme and health, dental, and optical coverage.
- Up to £400 per year for health and wellness expenses.
- Access to mental health support through the Modern Health app.
- Up to 60 days per year working from almost anywhere in the world, plus volunteer time off and public transit benefits.
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