Offboard Operations Expert (AI)

Location: Fully remote and work from anywhere, with required availability within UTC 0 / +3 to support the EMEA region.

Compensation: Poland PLN 147K–PLN 180K; Spain €37K–€42K; Portugal €29K–€38K.

Company

hirify.global is a global employment platform that helps companies hire, pay, and care for employees across countries, operating as a distributed company across 60+ countries.

What you will do

• Guide customers and team members through standard and complex offboarding cases.
• Manage sensitive inquiries, escalations, and high-risk situations with clarity and empathy.
• Lead small bulk offboardings involving 5+ team members and coordinate cross-functional requirements.
• Collaborate with customer service, HR, finance, product, and legal partners to resolve cases.
• Meet weekly service goals, SLAs, CSAT, turnaround-time, and quality targets.
• Improve playbooks and workflows, maintain accurate platform data, and contribute to knowledge bases, help center content, and peer learning.

Requirements

• 3+ years of experience in customer service or customer-facing operations, including a strong background in HR, People Operations, or People administration.
• Experience managing complex employee-lifecycle cases, small group transitions, or bulk workflows across multiple countries, regions, or employment jurisdictions.
• Exposure to employment practices within EMEA is strongly preferred.
• Strong focus on SLAs and operational metrics, including CSAT, turnaround times, individual output, and quality goals.
• Strong process orientation, analytical curiosity, time management, prioritization, and independent case management skills.
• Empathetic, human-centered customer support approach for sensitive employment transitions, with sound judgment when handling confidential or compliance-related information.
• Excellent written and verbal communication skills across cultures and jurisdictions, plus a collaborative approach to knowledge sharing.
• Remote-first mindset and alignment with hirify.global’s mission; willingness to adopt AI technologies and improve workflows through automation.
• Fluent English and the ability to work within the required EMEA timezone coverage, with overlap for the broader global team.
• Reliable home internet connection or the ability to obtain one.

Culture & Benefits

• Fully remote, asynchronous, and collaborative work with no permanent office requirement.
• 40 days of paid time off per year, including holidays and vacation, or more where locally required.
• Mental health support, a monthly wellbeing allowance, and flexible parental leave with job protection.
• Work-from-home stipend for laptop and home office equipment.
• Inclusive, globally distributed culture focused on trust, progress, knowledge sharing, and equal opportunity.

Hiring process

• Reasonable accommodations during the recruiting process are available by contacting jobs@hirify.globalhr.com with the subject “Interview Accommodations.”
• hirify.global will only contact candidates from an @hirify.globalhr.com email address and will never request money during interviewing or hiring.