People Operations Manager (Fintech)

Location: London, England, United Kingdom. Hybrid role with office attendance of approximately 2 days per month; employees are employed on London-based contracts.

Company

hirify.global develops a cloud-native core banking platform for global banks and financial institutions.

What you will do

• Manage employee lifecycle processes, including joiners, absences, leavers, employee changes, payroll, and HR enquiries.
• Lead end-to-end monthly payroll delivery across the UK and Australia, including oversight and coaching of the People Operations specialist.
• Manage third-party payroll providers and the Employer of Record relationship, ensuring service quality, data accuracy, compliance, and value for money.
• Act as an escalation point for complex payroll and employee queries and maintain governance, controls, documentation, and audit trails.
• Lead People Team audits, monitor controls, identify gaps, and drive remediation activities.
• Improve People processes, policies, benefits administration, HR systems, automation, and self-service capabilities as the organisation grows.

Requirements

• Proven experience in People or HR Operations with strong knowledge of payroll and employee processes.
• Experience managing third-party payroll providers, service delivery, issue resolution, and stakeholder relationships.
• Strong understanding of UK payroll compliance, employment taxes, statutory wage requirements, and reporting.
• Experience with process improvement, automation, HR case management, compliance controls, and employment-related risks.
• Experience managing and coaching team members, with strong organisation, attention to detail, communication, facilitation, and consulting skills.
• Hands-on experience with modern HR systems; HiBob experience is preferred, along with basic Excel skills.

Nice to have

• Understanding of Australian payroll compliance, state employment taxes, and state and federal reporting requirements.

Culture & Benefits

• Remote-enabled agile working with flexibility around core hours and a hybrid office model.
• 25 days of holiday plus bank and public holidays, four wellbeing days, and one birthday day off.
• Enhanced parental policies, company sick pay, private health insurance, pension scheme, life assurance, and income protection.
• Learning pathways, career progression, sabbatical leave, volunteering leave, social gatherings, and affinity groups.
• Quarterly company-wide collaboration days and the option to work outside the typical location for up to four weeks per year.

Hiring process

• Assessment considers role capabilities, Business Impact, Change Driver, and Delivery Excellence.
• Interview accommodations are available upon request.