Customer Experience Advisor | S1 | Retail Banking | Ealing Branch (Retail Banking)

Location: Ealing Branch, London, United Kingdom; onsite branch-based role, 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm.

Starting salary: £27,138 per year, plus a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global banking organisation operating retail and commercial banking activities and focusing on customer-centric transformation, innovation, and technology.

What you will do

• Act as the first point of contact for customers in the branch and over the phone.
• Assist with day-to-day transactions, customer queries, and servicing.
• Answer customer calls into the contact centre.
• Build customer relationships, understand needs, and find suitable solutions.
• Develop knowledge of banking services and products.
• Identify ways to improve the customer experience and help protect customers against fraud and scams.

Requirements

• Proven ability to deliver outstanding customer service in a face-to-face or telephony environment.
• Effective communication skills for understanding customer needs.
• Flexible, adaptable, and comfortable working across a broad range of activities.
• Ability to work 35 hours per week on a rota covering Monday to Saturday, between 8am and 6pm.
• Right to work in the United Kingdom is required to commence employment.

Nice to have

• A strong desire to go above and beyond for customers.
• Effective teamwork skills and a flexible, can-do approach.
• Openness to activities beyond standard expectations and ability to adapt to changing business needs.

Culture & Benefits

• 25 days of holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days annually.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
• Employer pension contributions of 8% of salary, potentially increasing to 12.5% when the employee contributes.
• Death-in-service benefit, income protection insurance, and discounted life assurance and critical illness cover.
• Wellbeing support covering physical, mental, social, and financial wellbeing, plus family leave, childcare options, volunteering, and international career opportunities.

Hiring process

• Apply for the role and request reasonable assistance or an alternative application format if needed.