Customer Service Consultants | S1 P1 | Voice | Glasgow

Location: Glasgow, United Kingdom. The role starts full-time onsite during training, followed by a hybrid pattern requiring at least 12 office days per month.

Salary: £25,000 per year, plus a £500 flexible benefit allowance and a discretionary performance-related bonus of up to 8% of salary.

Company

Santander is a global banking organisation undergoing a technology-driven, customer-centric transformation.

What you will do

• Support customers through telephone and video channels with their banking needs.
• Help customers build confidence using mobile and online banking services.
• Resolve customer queries efficiently with clear and practical solutions.
• Encourage digital self-service through customer devices and in-branch technology.
• Collaborate with colleagues to provide a consistent, high-quality customer experience.
• Identify opportunities to improve customer support and service delivery.

Requirements

• Customer service experience from a face-to-face or telephony background.
• Effective listening and communication skills.
• Willingness to learn, develop, and build new skills.
• Positive and adaptable approach in a fast-paced team environment.
• Right to work in the United Kingdom is required.
• Availability for a 35-hour week across five days from Monday to Sunday, between 8am and 8pm, on a rotating shift pattern.

Nice to have

• Desire to exceed customer expectations.
• Effective teamwork and a flexible, can-do approach.
• Ability to follow established processes while applying judgement and initiative.
• Openness to varied responsibilities beyond day-to-day duties.

Culture & Benefits

• 12-month fixed-term contract supporting the TSB-to-Santander integration.
• 25 days of holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days.
• Pension contribution of 8% of salary, increasing to up to 12.5% when the employee contributes.
• Healthcare, dental, wellbeing, income protection, death-in-service, and family support benefits.
• Volunteering opportunities, share plans, staff banking products, and international career development opportunities.