TSB | Customer Service Consultant | Grade B | Branch Banking | Perth | 12 month FTC

Location: Perth, United Kingdom, based in the Perth branch

Salary: £24,700 base salary per year, plus a 9% flexible benefit allowance and a variable pay award of 5% on target.

Company

Santander is a global banking organisation, with TSB focused on helping customers manage their money and build financial confidence.

What you will do

• Support personal banking customers through face-to-face, telephone, and video channels.
• Help customers build confidence using mobile and online banking services.
• Understand customer needs and identify suitable banking products and services.
• Resolve customer queries efficiently with clear and practical solutions.
• Build lasting customer relationships through personalised service and regular engagement.
• Encourage digital self-service and collaborate with colleagues to improve service delivery.

Requirements

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working collaboratively within a team.
• Ability to work from and travel to the Perth branch location.

Culture & Benefits

• Flexible benefits allowance worth an additional 9% of salary, available as cash or benefits such as dental cover, Cycle2Work, or extra holidays.
• Variable Pay Award of 5% on target based on company performance.
• TSB pension contributions of up to 13%.
• 25 days of annual leave plus bank holidays.
• Private healthcare and career development opportunities within a global organisation.
• Accessible and inclusive recruitment experience with reasonable accommodations available.

Hiring process

• Submit an application for consideration.
• Contact the recruitment team if an alternative application format or additional accessibility support is required.