Customer Service Advisor

Location: Nottingham, United Kingdom; hybrid working with 40% office-based attendance

Company

hirify.global is a global data and technology company providing information and technology services across financial services, healthcare, automotive, insurance, and other markets.

What you will do

• Support clients and candidates throughout onboarding and employment screening journeys.
• Handle inbound telephone calls, live chat, and email correspondence.
• Deliver accurate customer interactions using a “Right First Time” approach.
• Work with the Customer Service Manager and a high-performing Background Checking team.

Requirements

• Experience in customer service.
• Experience providing customer service by telephone, email, and live chat.
• Live chat experience.
• Ability to work in a hybrid arrangement based in the Nottingham office, with 40% office attendance.

Culture & Benefits

• Permanent, full-time position.
• Friendly and inclusive environment with opportunities to learn new skills.
• Pension, Bupa healthcare, Sharesave scheme, and discretionary bonus.
• 25 days of annual leave, 8 bank holidays, and 3 volunteering days.
• Option to purchase additional annual leave.