Workflow Administrator

Location: Taguig, National Capital Region (Manila), Philippines. The role provides remote operational support through a Manila-based Operations Hub and requires shifting schedules, including weekends and holidays.

Company

Cushman & Wakefield is a global real estate services firm providing workplace, facilities management, and related operational services.

What you will do

• Manage service requests, incidents, work orders, and purchase orders through ticketing and case management systems.
• Use ServiceNow WSD Workplace Case Management to track and administer workplace cases.
• Coordinate with vendors, facilities teams, and stakeholders to resolve workplace and facilities-related requests.
• Monitor service levels and follow through on operational support activities.
• Maintain accurate records and administer operational content across systems.
• Provide client-facing virtual site management and day-to-day facilities coordination support.

Requirements

• 1–3 years of experience in a helpdesk or BPO environment.
• Knowledge of workplace services, facilities-related requests, and case lifecycle management.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to manage, track, and resolve service requests and incidents while maintaining service levels and customer satisfaction.
• Excellent written and verbal English communication skills, strong technical aptitude, and attention to detail.
• Willingness to work shifting schedules, weekends, and holidays from the Manila-based Operations Hub.

Nice to have

• Experience in facilities management.

Culture & Benefits

• Career development opportunities and a promotion-from-within culture.
• Flexible and agile work environment supported by technology and autonomy.
• Continuous learning and development opportunities.
• Comprehensive employee benefits program.
• Inclusive workplace focused on diversity, equity, inclusion, and work-life balance.