Administrator - Customer Care

Location: Remote within the United States; listed location is Kent, Washington

Salary: $19.13–$26.79 per hour

Company

Business-to-business distribution, logistics services, and supply chain solutions provider with a workforce of more than 20,000 people worldwide.

What you will do

• Complete daily administrative tasks for assigned branches according to established process maps, service levels, productivity, and quality standards.
• Support Sales and Sales Management by updating reports, reconciling daily transactions, responding to Sales Portal requests, and assisting with customer service.
• Complete branch audit, compliance, tax, and security reporting activities accurately and on time.
• Research tax and freight claims, prepare credit memos when appropriate, and coordinate claim resolution with Financial Services.
• Add customers to WESNET and PACT, review branch security reports, and report discrepancies.
• Track task KPI data and assist the Customer Care Manager with employee development and training.

Requirements

• High school diploma or equivalent required; an associate’s degree is preferred.
• Administrative experience and the ability to manage multiple tasks.
• Strong verbal and written communication skills.
• Strong computer skills, including Microsoft Office.
• Ability to work effectively in a team environment.
• Strong attention to detail.

Culture & Benefits

• Team-oriented workplace grounded in respect and inclusion.
• Eligible employees may receive paid time off, medical, dental, and vision coverage.
• Eligible employees may participate in retirement savings plans.
• Additional compensation may include bonuses or sales incentive plans where applicable.