Bilingual Virtual Scheduling Coordinator (Healthcare)

Location: Remote from Canada

Salary: $20.39 CAD per hour, plus benefits after 3 months of employment.

Company

hirify.global provides technology and clinical, financial, and administrative solutions that help healthcare providers improve operational efficiency, patient outcomes, productivity, and revenue.

What you will do

• Handle high-volume inbound and outbound calls to schedule, reschedule, and cancel appointments across multiple specialties.
• Register and verify patient demographic and insurance information with a high level of accuracy.
• Perform basic real-time insurance eligibility checks and explain copays, balances, referrals, and prior authorization requirements.
• Follow provider scheduling templates, visit-type rules, and clinical guidelines to optimize capacity utilization.
• Make appointment reminder and missed-appointment follow-up calls, and manage recall waitlists.
• Resolve patient inquiries empathetically, escalate complex issues, and meet call-center performance and quality metrics.

Requirements

• High school diploma or equivalent.
• Bilingual communication skills required.
• At least 1 year of experience in a healthcare contact center, medical scheduling, or patient access role.
• Knowledge of medical terminology, Commercial, Medicare, and Medicaid insurance types, and basic revenue cycle management concepts.
• Experience with Electronic Health Record and Practice Management scheduling software.
• Strong phone etiquette, active listening, attention to detail, conflict-resolution skills, and self-management in a remote, high-volume environment.

Culture & Benefits

• Work from home in a remote position.
• Benefits become available after 3 months of employment; the 1-month training period counts toward this period.
• Full-time employees may be eligible for healthcare benefits and paid time off.
• Work requires compliance with HIPAA, patient privacy laws, and operational standards.