Supervisor, NOC

Location: Remote. Monday–Friday during standard business hours, with occasional after-hours support for incidents or escalations and periodic travel based on client and business needs.

Salary: $115,000–$120,000 per year

Company

hirify.global delivers managed network and IT operations services to clients through its Network Operations Center.

What you will do

• Lead, coach, mentor, and develop NOC engineers through one-on-ones, performance discussions, onboarding, and technical growth.
• Oversee daily NOC operations, workload distribution, coverage, performance metrics, and SLA compliance.
• Serve as a primary escalation point for complex issues and coordinate technical resources during major incidents.
• Communicate incident status clearly to clients, engineers, and business leadership.
• Lead post-incident reviews and improve runbooks, documentation, operational processes, and service delivery standards.
• Identify automation and efficiency opportunities while helping strengthen the NOC's operational maturity.

Requirements

• 5+ years of experience in NOC operations, infrastructure operations, or related IT work.
• Experience in a lead, supervisory, or management capacity, including technical team leadership or mentoring.
• Experience managing incidents and escalations, including high-pressure situations.
• Strong understanding of networking, systems, and service operations.
• Ability to communicate effectively with technical and non-technical audiences.

Nice to have

• Experience in an MSP or multi-client environment.
• ITIL knowledge or certification.
• CCNA, CCNP, Network+, ITIL Foundation, Azure Network Engineer, or AWS Networking certifications.

Culture & Benefits

• Opportunities to grow a leadership career.
• Exposure to diverse technologies and client environments.
• Collaborative environment supporting learning and professional development.
• High visibility with technical and business leadership.
• Opportunity to make a measurable operational and client impact.