Operations Spec Sr

Location: Based in Pittsburgh, Pennsylvania; Cleveland, Ohio; or Birmingham, Alabama. Remote work may be available in select geographic locations with approval, and occasional in-office participation may be required. Working hours are 9:00 a.m.–6:00 p.m. EST, Monday–Friday.

Base salary: $41,250–$75,625 per year, plus incentive eligibility.

Company

hirify.global is a financial services organization focused on delivering customer solutions through its banking and financial operations.

What you will do

• Answer calls from external customers regarding pension plan payments, withholdings, benefits, and related information.
• Execute complex, moderate- to high-risk transactions and processes for specialized products or functional areas.
• Identify exceptions, escalate complex transactions, and coordinate with internal service partners to complete transactions.
• Review transaction documents for completeness, accuracy, service-level compliance, and adherence to policies.
• Recommend and implement process improvements, participate in risk mitigation activities, and serve as a subject-matter resource.
• Train and onboard new hires.

Requirements

• Bachelor’s degree or a comparable combination of education, job-specific certifications, and experience.
• Knowledge of operational functions, process management, products and services, and standard operating procedures.
• Accuracy, attention to detail, effective communication, problem-solving, and ability to manage multiple priorities.
• Ability to manage customer solutions, ensure compliance, and apply risk mitigation strategies.
• Must work 9:00 a.m.–6:00 p.m. EST, Monday–Friday.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.

Culture & Benefits

• Inclusive workplace focused on respect, customer service, and employee contribution.
• Medical, prescription drug, dental, and vision coverage options, including a Health Savings Account feature.
• 401(k) with company match, pension, stock purchase plans, insurance, and disability protection.
• Educational assistance, wellness programs, dependent care support, and family-related reimbursements.
• Paid holidays, occasional absence days, parental leave, and 15–25 vacation days depending on career level and service.