Renewals Manager, Velocity (SaaS)

Location: Poland; Workplace: Remote

Company

hirify.global operates a SaaS platform and is expanding its scaled customer renewal function.

What you will do

• Own a high-volume renewal portfolio across Velocity accounts and ensure contracts are renewed accurately and on time.
• Run proactive outreach, follow-up, timeline management, and internal coordination before contract end dates.
• Identify churn and contraction risks, escalate issues with recommendations, and support approved save and concession motions.
• Communicate renewal value using customer outcomes, product usage, and business context.
• Partner with Customer Success, Sales, Finance, Legal, Professional Services, Support, and leadership to resolve blockers.
• Maintain forecasts and CRM data while using playbooks, segmentation, automation, and customer insights to improve renewal operations.

Requirements

• 2–4 years of experience in renewals, customer success, account management, or another customer-facing SaaS role.
• Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.
• Ability to drive or support structured, deadline-oriented renewal execution.
• Strong written and verbal communication skills, including concise customer-facing outreach.
• Commercial judgment, organizational discipline, and familiarity with forecasting, documentation, and follow-through.
• Experience with SaaS renewals, subscription businesses, recurring revenue models, pricing, procurement, or basic contract negotiation.

Nice to have

• Experience using AI tools to improve efficiency, prioritization, and customer preparation.
• Familiarity with Salesforce, ChurnZero, and workflow or automation tools.
• Experience with SMB, pooled-book, or Velocity-style customer coverage models.

Culture & Benefits

• Remote work arrangement from Poland.
• Fast-moving SaaS environment with evolving processes and repeatable scaled customer motions.
• Opportunity to establish best practices and operational processes as the first Renewals Manager.
• Cross-functional collaboration across customer-facing, commercial, finance, legal, and operational teams.