Renewals Manager, Velocity (SaaS)

Location: Poland; remote

Company

hirify.global provides a SaaS platform with customer use cases supported by a Customer Experience organization.

What you will do

• Own a high-volume renewal portfolio for the Velocity scaled SMB and mid-market segment, ensuring contracts are renewed accurately and on time.
• Run proactive renewal outreach, follow-up, timeline management, and internal coordination before contract end dates.
• Identify churn and contraction risks using customer signals, activity trends, and internal context; escalate risks with clear recommendations.
• Position renewal value using customer outcomes, product usage, and business context, while supporting save motions and approved concessions.
• Partner with Customer Success, Sales, Finance, Legal, Professional Services, Support, and leadership to resolve blockers and move renewals forward.
• Maintain forecasts and CRM hygiene, use playbooks, segmentation, and automation, and help build scalable renewal processes as the first Renewals Manager.

Requirements

• 2–4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role.
• Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.
• Demonstrated ability to drive or support renewal execution in a structured, deadline-oriented environment.
• Strong written and verbal communication skills, especially for concise customer-facing outreach.
• Commercial judgment, including discussing value, navigating basic objections, and partnering on deal strategy.
• Strong organizational discipline across systems, documentation, forecasting, and follow-through.
• Comfort working in an evolving environment where processes are improving and not every scenario has a complete playbook.
• Experience using AI tools to improve efficiency, prioritization, and customer preparation.
• Experience with SaaS renewals, subscription businesses, or recurring revenue models, plus exposure to pricing, procurement, or lightweight contract negotiation.

Nice to have

• Familiarity with Salesforce, ChurnZero, and workflow or automation tooling.
• Experience with SMB, pooled-book, or Velocity-style customer coverage models.

Culture & Benefits

• Remote full-time role based in Poland.
• High-volume, repeatable renewal motion with an emphasis on customer experience and operational rigor.
• Opportunity to establish and improve renewal processes and best practices as the first Renewals Manager.

Hiring process

• Only emails from @hirify.global.com should be trusted.
• hirify.global states that employment offers follow multiple interview rounds conducted face-to-face through secure video conferencing.
• hirify.global will not request payments, equipment-purchase checks, or sensitive personal information before a post-offer background check.