Lead Customer Success Manager (SaaS)

Location: Remote within Canada; willingness to travel up to 20% for team and corporate meetings.

Company

hirify.global provides an AI-powered SaaS platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Drive hirify.global Platform adoption and demonstrate return on investment to vice president and chief executive-level stakeholders.
• Advise customers on best practices, workflows, management business reviews, and platform value realization.
• Build multilevel relationships and act as a trusted strategic advisor throughout the customer lifecycle.
• Identify and mitigate account risks, forecast revenue changes, resolve issues, and manage customer activity in customer management tools.
• Maintain customer-facing Success Plans, support onboarding and training, and ensure progress toward Customer Journey milestones.
• Partner with Sales, Services, Support, Marketing, Product, Engineering, and internal leadership on renewals, feedback, adoption, and team improvements.

Requirements

• Undergraduate degree or an equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience.
• At least 6 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Ability to understand and simplify complex problems and solutions.
• Strong observation, influence, and presentation skills, with comfort delivering consultative recommendations to internal and external stakeholders.
• Excellent time management and prioritization abilities.
• Reliable internet access while working remotely.
• Willingness to travel up to 20% for team and corporate meetings.

Nice to have

• Experience supporting a SaaS application.
• Expertise in assigned customer use cases and solutions within a software platform.
• Deep commitment to customer success.
• Self-starter mindset.

Culture & Benefits

• Flexible work arrangements, including remote work from any location within the country of employment.
• Collaborative work with Services, Support, Marketing, Sales, Product, Engineering, and leadership teams.
• Work on technology used by executives, boards, and regulators.
• Commitment to diversity, equal opportunity, and reasonable accommodations.
• Role-specific security and privacy training is provided.