Renewals Manager (B2B SaaS)

Location: United Kingdom — Remote

Company

hirify.global is a Series C, venture-backed SaaS company providing an autonomous lifecycle marketing engine for B2C app companies.

What you will do

• Own the end-to-end renewal cycle for high-volume non-managed and Scaled accounts across EMEA and APAC, from 90-day notice through signature and payment.
• Run digital-first renewal cadences through email, reminders, and calls, and negotiate standard renewals within pricing and packaging guidance.
• Partner with Finance to resolve overdue invoices, failed payments, billing disputes, and payment plans.
• Monitor account health, usage, and payment signals in Planhat, Salesforce, and billing systems to identify and mitigate renewal risk.
• Identify expansion opportunities and escalate strategic or complex renewals to Customer Success Managers or Account Executives.
• Maintain renewal records, forecasts, and dashboards while improving renewal, collections, and retention processes.

Requirements

• 2+ years of experience in B2B SaaS renewals, account management, inside sales, collections, or customer success, ideally managing a high-volume book of business.
• Demonstrated success achieving renewal, retention, or collections targets with measurable results.
• Ability to manage hundreds of renewal dates, quotes, and invoices simultaneously, with strong organizational skills and attention to detail across contracts, order forms, pricing, and billing records.
• Confidence handling difficult customer conversations about pricing, overdue payments, and cancellations with a firm and empathetic approach.
• Clear, concise written communication and proficiency with CRM, customer data, and spreadsheet tools such as Salesforce and Planhat.
• Working knowledge of SaaS contract terms, including auto-renewals, notice periods, and payment terms.
• Flexibility to support customers across EMEA and APAC time zones.

Nice to have

• Additional European language proficiency, such as French, German, or Spanish.
• Experience in credit control, accounts receivable, or subscription billing within a SaaS or subscription-based business.
• Familiarity with Planhat, Recurly, Stripe, Chargebee, martech or customer engagement products, or AI tools for account-data analysis and scaled customer outreach.

Culture & Benefits

• Remote work is the default option in the United Kingdom, with some roles designated as hybrid.
• Work in a small team operating at significant scale, with emphasis on collaboration, ownership, accountability, and personal growth.
• Values include empathy, accountability, collaboration, proactiveness, urgency, and continuous learning.
• hirify.global supports remote work in selected locations including the United States, United Kingdom, Singapore, and Canada, with offices in San Francisco, San Mateo, and London and flex seating in New York and other areas.