Customer Success Manager (SaaS)

Location: Hybrid, requiring 3 days per week in Toronto, Canada. Visa sponsorship is not available now or in the future.

Company

hirify.global provides AI-powered expense intelligence solutions that help organizations modernize financial operations, improve visibility, and optimize enterprise spending.

What you will do

• Own the post-sale customer journey by aligning business goals with measurable outcomes, success plans, and value.
• Lead customer adoption and optimization while proactively addressing risks, barriers, and opportunities.
• Build trusted stakeholder relationships and lead strategic business reviews and value conversations.
• Analyze product usage, customer data, and business context to provide actionable recommendations.
• Support retention, renewals, and expansion opportunities based on customer needs.
• Coordinate Sales and internal teams to resolve challenges, advocate for customers, and maintain account plans and health data.

Requirements

• 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
• Bachelor's degree preferred, or equivalent work experience.
• Strong business acumen, consultative communication, discovery, and relationship-management skills.
• Ability to analyze customer data and translate insights into recommendations and action plans.
• Confidence leading strategic conversations with stakeholders at multiple organizational levels.
• Strong organization skills and commercial awareness, including experience with retention, renewals, or expansion.

Nice to have

• Experience with Salesforce, Gainsight, or similar CRM and customer success platforms.

Culture & Benefits

• Work in an inclusive and collaborative environment with flexible work practices.
• Join a company serving more than 12 million users across 120 countries.
• Collaborate with specialists in finance, technology, and AI on real-world business challenges.
• Receive competitive pay and work on solutions that improve financial efficiency and decision-making.