Customer Success Manager (AI)

Location: Toronto, Canada; hybrid

Company

hirify.global develops AI-powered expense intelligence solutions that help organizations modernize financial operations, increase visibility, and optimize enterprise spending.

What you will do

• Align customer business goals with success plans, measurable outcomes, and clear value.
• Lead customer adoption and optimization while proactively addressing barriers, risks, and opportunities.
• Build stakeholder relationships and lead strategic business reviews and value conversations.
• Analyze product usage and customer data to demonstrate value and provide actionable recommendations.
• Drive retention, renewals, and expansion opportunities in partnership with Sales and other commercial teams.
• Coordinate internal teams, advocate for customer needs, and maintain accurate account health, risks, opportunities, and success plans.

Requirements

• 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
• Strong business acumen and the ability to connect customer challenges with business outcomes and solutions.
• Consultative communication, discovery, and relationship-management skills.
• Ability to analyze customer data and translate insights into recommendations and action plans.
• Confidence leading strategic conversations with stakeholders at multiple levels.
• Commercial awareness with experience supporting retention, renewals, and expansion.
• Strong organizational skills and the ability to manage multiple customer priorities.

Nice to have

• Bachelor's degree or equivalent work experience.
• Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms.

Culture & Benefits

• Hybrid work with flexible work arrangements.
• Competitive pay and an inclusive, collaborative environment.
• Opportunity to work with finance, technology, and AI specialists on real-world challenges.
• Work supporting more than 12 million users across 120 countries.
• Equal employment opportunity and nondiscrimination practices.