Customer Success Manager (SaaS)

Location: Remote

Company

Fast-growing, purpose-driven company developing an AI-enabled memory-as-a-service platform for personalized keepsakes, school milestones, travel, and experiential memories.

What you will do

• Build and maintain customer relationships as the main point of contact throughout the contract period.
• Support customer onboarding, product training, ongoing adoption, and day-to-day issue resolution.
• Collaborate with sales, product, and support teams to deliver tailored solutions.
• Monitor customer health metrics, collect feedback, and identify improvement or additional-service opportunities.
• Communicate product updates, new features, and best practices to customers.
• Manage retention and renewal processes and report customer feedback, challenges, and successes to leadership.

Requirements

• 2–3 years of experience in Customer Success, Account Management, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple customer accounts and prioritize tasks efficiently.
• Proactive problem-solving approach focused on customer needs.
• Excellent teamwork and cross-functional collaboration skills.
• Flexibility and adaptability in a fast-paced, evolving environment.
• Proficiency with CRM software and customer support tools.

Nice to have

• Experience working with software, SaaS, or technology companies.

Culture & Benefits

• Flexible remote work environment.
• Work with a dynamic team in a fast-growing, purpose-driven company.
• Opportunity to influence customer satisfaction and retention.
• Supportive, empowering, and connected workplace focused on meaningful impact.