Renewal Manager (SaaS)

Location: Remote in eligible US states during Pacific Time working hours, or office-centric hybrid in Chicago with standard in-office days on Monday, Tuesday, and Thursday.

Base salary: $98,700–$126,000 annually. On-Target Earnings: $141,000–$180,000 annually, including performance-based sales incentive pay.

Company

Asana provides a work management platform for human and AI collaboration used by teams worldwide.

What you will do

• Manage customer renewals, renew existing licenses, identify growth opportunities, mitigate risk, and support customer satisfaction.
• Negotiate contract renewals, strategic pricing, and packaging proposals while protecting customer relationships and contract value.
• Engage decision makers to understand requirements, budgets, stakeholders, approval processes, and potential roadblocks.
• Maintain and report an accurate rolling 150-day forecast and analyze renewal data for trends.
• Manage quote-to-close processes, document renewal activity in SFDC and Clari, and defend Asana against competitive pressures.
• Partner with Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to resolve complex requests and improve renewal processes.

Requirements

• 3–5 years of renewal experience with a proven record of success and quota achievement in a renewal sales or related role.
• Ability to work West Coast Pacific Time working hours.
• Strong customer relationship management, verbal and written communication, contract negotiation, value selling, discovery, and closing skills.
• Strong presentation skills and executive presence.
• Analytical mindset with the ability to maintain forecasts, analyze data, and identify trends.
• Ability to identify and resolve renewal-related issues while balancing a book of business and customer satisfaction.
• Familiarity with work management and the Asana platform, including a deep understanding of ARR and renewals.
• Experience with quoting systems, contracting tools, and subscription management systems.
• Empathetic, curious, creative, and willing to learn and use AI tools and emerging technologies to improve productivity, collaboration, or decision-making.

Nice to have

• SaaS experience.

Culture & Benefits

• Inclusive environment supporting varied backgrounds, perspectives, and skills.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits and long-term savings or retirement plans.
• In-office culinary options accommodating dietary preferences.
• Hybrid work options and an office-centric culture.