Customer Success Manager (AI SaaS)

Location: Remote from Colombia, Brazil, Argentina, or Mexico; standard business hours based on Pacific Time.

Company

hirify.global develops a conversational AI platform that automates multilingual sales calls, demos, and follow-ups.

What you will do

• Manage a high-volume portfolio of SMB and mid-market customer accounts.
• Drive engagement through scalable touchpoints, including email sequences, webinars, and in-app flows.
• Guide customers through successful launches, onboarding, adoption, and early time-to-value.
• Monitor usage and health signals, proactively addressing stalled or at-risk accounts to reduce churn.
• Build repeatable playbooks and support renewal motions through ongoing value reinforcement.
• Track adoption, engagement, churn risk, and retention KPIs, sharing insights to improve the product and customer experience.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS or B2B technology.
• Experience managing a high-volume book of business and building or optimizing customer success playbooks and automation workflows.
• Strong operational, analytical, organizational, and communication skills.
• Familiarity with Vitally, Intercom, HubSpot, Salesforce, or similar CRM and customer success tools.
• Fluent English, spoken and written, is required.
• Ability to work standard business hours based on Pacific Time is required.

Nice to have

• Knowledge of a second language.
• Experience in a fast-paced, high-growth technology environment.

Culture & Benefits

• Full-time contractor position with a remote work arrangement.
• Company-provided training and regular performance reviews.
• Referral programs with incentives and bonuses.
• Product discounts and opportunities for professional development.
• Multicultural workforce and a close-knit operating environment.
• Applicants must provide their own workstation, computer, headset, and reliable internet connection.

Hiring process

• Submit an updated resume in English in PDF or Word format.
• Quote the position title in the cover letter subject line.
• Employment references, criminal record, and credit checks may be conducted; a government-issued photo ID is required during onboarding.